Participant

Question

Display error in document

Forum|Forum|6 years ago
February 6, 2020
7 replies
5204 views

Hello,

I have been having an error show up since yesterday. See picture for visual:

When I open a pdf file there is a very short graphic bug, but then it is displayed as it should be. As soon as I start scrolling or clicking anywhere on the document it turns black, like in the picture. After scrolling further this may or may not disappear, but will reappear again shortly after. Also when I try marking text it will do something like this:

I have tried this on various different pdf files of different versions and origins. I have also tried the same files on another PC with the same version of Adobe Acrobat Reader DC (Version 2019.021.20061).

The probem occurs on a new Lenovo C340-14API ideapad - Type 81N6. I also occurs regardless of use of touchpad, touchscreen or active pen useage.

The drivers are up to date with the Lenovo support website.

I have also tried changing the accessibility settings for replacing document colors under Edit>Preferences>Accessibility. I also did a fresh install of the Adobe Reader.

As all of this did not help, I am hoping to find some help here.

Lukas

PS:

System Specs are as follows:

Processor:
AMD Ryzen 5 3500U (4C / 8T, 2.1 / 3.7GHz, 2MB L2 / 4MB L3)
Graphics:
Integrated AMD Radeon Vega 8 Graphics
Chipset:
AMD SoC Platform
Memory:
4GB Soldered + 4GB SO-DIMM DDR4-2400

Storage:
256GB SSD M.2 2280 PCIe NVMe

This topic has been closed for replies.

E

E227861712vaa

Participant

In 2022, experiencing the same issue with all PDFs using Adobe Reader DC and a new Radeon 6600XT graphics card. Using Compatibility Mode and switching Windows 7 does correct the issue... but this shouldn't still be an issue.

Y

Yik Thong5C7F

Participant

Hi,

I'm AMD Ryzen 5 4500U with Radeon Graphics user too. Having same problem. Could anyone share how to solve it. I've trying to install patches as below comment. Also tried reinstall Acrobat reader, nothing helps.

persaxot26963124

Participant

Same Issue.

Lenovo Thinkpad P14S - X21A0000QSP - AMD Radeon(TM) Pro Graphics

Any solution?

M

Minonker

Participant

Try the set windows compatibility mode (windows 7) for the Acrobat Reader.

M

Minonker

Participant

AMD Ryzen 5 3400G here too..
Seems that this problem still exists.

There's a workaround with the compatibility mode.

Just choose Windows 7. The only problems with this is though that on my case no settings were saved in compat mode. So it was like out of the mode, set setting, and set mode again. Annoying

Hope there will be a fix.

J

Jean-Daniel D.

Participant

Another Ryzen user here, it surely seems to be a common factor between all of us. I just had the same problem with my new laptop. I uninstalled Adobe Acrobat Reader, download it again and now it seems to work normally.

G

gabeg45

Participant

I am currently experiencing this issue with a ryzen 3 3200g . I am on the latest version adobe reader and am still experiencing this issue. Has there been a fix?

D

dimux83

Participant

I have the same problem with the latest version of Acrobat Reader DC

AMD Radeon Vega 8 - Chipset AMD Ryzen 5 3500U.

It happens with every PDF file

S

SaccharomAuthor

Participant

The issue still persists, I would really like to be able to use the reader again. In this condition I simply cannot work with it. Are there no hints towards a solution? Everything else recommended on this forum I have already tried.