Document cannot be printed, No Pages Selected to Print, Drawing Error

[Guest]

Good Morning/Noon/Night All,

I work in an office for their IT department and one of our users who always prints and works with PDFs is having multiple errors when printer a PDF via Adobe Reader, I cannot for the life of me find the answer or figure it out. So about a week ago I get a call from the users and they reported that whenever they print PDF Files they received 3 errors:

1. Document Cannot Be Printed

2. No Pages Selected to Print

3. Drawing Error

Now before I decided to take the step and just post about this error, I tried searching this under the support topics yet nothing seems to have a legitimate answer or solution that works, I tried the following and still nothing worked:

Solution 1 - DID NOT WORK

Open the PDF file in any program that can save PDFs. (preferred would be Adobe Acrobat Pro) Then select File > Save As > from the menu. Now look at the dropdown menu below the world filename. Select the type PDF/A.

Solution 2 - DID NOT WORK

Open the PDF file in Adobe Reader and when you go to print Click advanced at the bottom of the Print Dialog box. In the next Dialog Box select Print As Image and click OK.

Solution 3 - DID NOT WORK

Open the Adobe Reader and on the menu select Edit > Preferences > General. Then select the Security (Enhanced) category. Now deselect the setting: Enable Protected Mode at Startup” and restart the application. If that still does not solve the problem, try setting Protection View to Off.

After trying these I said to myself, maybe the PDF is corrupt so I had the user send it over to me, and I was able to print to the same exact printer he was sending it to with out any errors. I also tried to uninstall and reinstall the program Adobe, I tried deleting the %appdata% folders, I Tried uninstalling and reinstalling the printer drivers on his computer. 

The only work around that seems to work is to convert the file to a word document and print it, please do not tell me this is the only resolution for this issue as I am not looking for a work around. I need to find an actual resolution for this user. Thank you for your time!

[Adorobat]

Hi Rozzi,

Sorry for being late in answering your query.

Try updating Reader to the latest patch and check if that resolves the issue. Launch Reader > click Help > select "check for updates". To download updates manually, visit this link: Adobe - Adobe Reader : For Windows

Could you let us know Acrobat Reader's version running on the machine: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

[Guest]

I must say i am disappointed to see that it has taken almost a month for a reply and the only advice you offer is to update the version on the system. We are running the most up to date version of the software. We have even uninstalled and reinstalled entirely and still no resolve, any more up to date ideas?

[Tariq Ahmad Dar]

Hi Rozzi,

The main reason you are getting this advise is that the error message you are getting is Generic.

And there have been some changes around this error and you shouldn't be getting this error at all. Please update the application to the latest version, restart the machine once and try again. If the issue re-occurs, you may send me the message directly: How Do I Send Private Message

-Tariq Dar