Downloaded Adobe reader to view a document on Egnyte web platform, still being prompted to download.

Report · Jul 21, 2023

When I attempt to open the document from Egnyte, I am still prompted to download Acrobat Reader. Acrobat reader is fully downloaded and I have restarted my computer. I am unable to view, print or download the PDF. How do I open the PDF?

I am on a Lenovo YOGA 7 laptop.

Attaching a screen shot of what I see when I attempt to view, print or download the pdf.

Report · Jul 21, 2023

Change the settings of the web browser so it downloads the PDF file.

Report · Jul 31, 2023

Hi @Alexa31218973qsj4

++ adding on to what is suggested above.

There could be two possibilities for not being able to view the PDF file:

1- It's an XFA file, which is not supported to view on the web. To open such files, download them first and then open with Acrobat or Reader desktop app.

2- Its your web browser setting that doesn't allow to view the file. As suggested, change the browser setting and let this file be downloaded first. Once done, open with Reader.

Also, ensure that you have the Acrobat Reader latest version installed.

https://helpx.adobe.com/reader/get-started.html

Thanks,

Akanchha