Edit PDF-files

Report · Nov 28, 2016

Hi everybody,

I've noticed recently that, despite the fact our association is using a valid and paid Adobe account, we were unable to edit PDF-files in Abode Acrobat Reader DC. According to the PC we are using a free trial version, but we are not. Does anyone have an idea what the problem might be?

Thank you in advance,

Sincerily,

Halal Food Chakirs,

Antwerp, Belgium

Report · Nov 28, 2016

I am confused by some aspects of your question, so can I please ask you to clarify some points.

>I've noticed recently that, despite the fact our association is using a valid and paid Adobe account

Adobe have many products and services. Please tell us the exact name of what you have subscribed to. Check your account details or receipt.

> we were unable to edit PDF-files in Abode Acrobat Reader DC.

That's correct. Nobody can edit PDF files with Acrobat Reader. You need to use Acrobat, either Acrobat Standard or Acrobat Pro.

> According to the PC we are using a free trial version, but we are not.

Well, this is more confusing as Acrobat Reader does not have a free trial version at all, it is just free. Acrobat Pro has a free trial, and reverts to trial if the subscription expires. What message do you see, and what are you really running?

> Does anyone have an idea what the problem might be?

Please answer all the questions and clarify all the points. Thanks!