Editable PDF calculations not working on MAC

[IES Michelle]

Hi there,

I've created an editable PDF form for our reps to use for sales quotes. 

It has a number of locked fields that are calculated using data fields within the document, such as tax, deducting deposits paid etc.  Works perfectly in Windows environment, but calculations do not work using Mac.

Anyone have a solution for me?  Many thanks in advance

Using Adobe Acrobat Pro DC to create document.

[Bernd Alheit]

Does you use Acrobat Reader on the Mac?

[IES Michelle]

Yes, using Adobe Reader on the Mac.  Preview didn't work of course, but I thought Adobe Reader would work?

[Bernd Alheit]

It should work on Mac also.

[try67]

Even if they opened the file in Preview even once it would corrupt it. Instruct them to NEVER open the files in Preview. They must save them (without opening) and then open them directly from within Adobe Reader.

[IES Michelle]

Thank you.  I have just instructed them to do this and wait to see what happens.

[Test Screen Name]

Have you personally tested on Mac, and confirmed that Acrobat Reader is in use? The app name is shown on the menu bar and MUST be Acrobat Reader or similar. It is very common for Mac users to use Preview, or a browser or email app, rather than go to the trouble of downloading the file, starting Reader, and using Open from the File menu.

[IES Michelle]

Thank you for your response.  He assures me he is using Acrobat Reader (he was using Preview initially).  I have resent the PDF file to him and will try again!  Thanks