email problem

[phillipe2999029]

when trying to email a pdf nothing happens...why?

[~graffiti]

How are you trying to email the pdf? What exact steps? What version of Reader? What OS? What email provider?

[phillipe2999029]

in adobe reader..version 15.023.20070 open pdf file click on envelope icon ,then click on attach to email..nothing happens.

Windows 10 installed..email provider..microsoft outlook.

[~graffiti]

If you go to Edit>Preferences>Email Accounts, is that account set up?

[phillipe2999029]

email account...default microsoft outlook  with a tick next  to it.

[~graffiti]

Another potential fix popped up over on the MS support site. Before trying this, you'll want to be comfortable editing the registry: FIX | Adobe Reader DC & Outlook 2016 | "No default - Microsoft Community

[~graffiti]

Ok. One other thing to try would be to go to Edit>Preferences>Security (enhanced)>Sandbox protections and turn off "Enable protected mode at startup".

[phillipe2999029]

turned off enable protected mode...still no joy!