Copy link to clipboard
Copied
Hi
Someone has kindly embedded an MP4 video that I created in a PDF for me. It works and plays absolutely fine on my laptop but I cannot get it to run on my primary desktop machine.
Both machines are running version 2023.006.20320
The only difference that I can see is that in Preferences -> Multimedia (legacy) -> Player Options the laptop has a checkbox (which is checked) for 'Show Multimedia Controls'; this simply does not exist on the desktop (see attachment).
I have now tried uninstalling, downloading and reinstalling Reader several times on my desktop and am completely stuck.
I would be very grateful for any help or insight that anyone can offer.
Have something to add?
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more