emoji not visualized in adobe reader

[stefaniaa34597028]

Hi I have a .pdf generated by export from Articulate 360 Rise. It  contains emoji characters that give error on pdf page and results in blank content. My colleague elsewhere with a different version of Adobe can see the emoji and the content of the accordion.

So there is a visualization issue depending on with version of Adobe and probably libraries.

Does anyone know how to fix that?

Thank you

this is a link to the pdf

[Test Screen Name]

I cannot see emoji, and I get an error, in the latest version of Acrobat Pro. I get no error and no emoji What is the version of "Adobe" you have, exactly? And your colleague? Where exactly in the file will I see an emoji if it works, please be exact.

[stefaniaa34597028]

Hi,

Here the screenshot of what there should be in the pdf. When I extract the pdf from articulate 360 Rise, I should be able to visualize the content of this accordion. I do whenever the titles of the accordion are normal text. When I have emojii like the ones you see below, the pdf gives me error and the content of the accordion is blank. (as the pdf I attached before)

My version of adobe is: 17.11.30096.290042

I do not know which is my colleagues' version, they are not in my organization.

Thanks for your help and support!