Enable new Acrobat Reader link is missing

[slovetro]

I'm working on an instructional video with our product and Adobe Acrobat Reader. I downloaded and installed the current version 2023.006.20320. It defaulted to the new version and that's what I used.

My coworker was looking over the video and he said that his Reader (just installed on a fresh machine) looked completely different. The difference was the new version of course. But he didn't have the option to turn it on. He's also using version 2023.006.20320.

His concern is that users will watch our video and not be able to match the way the interface works. See the screenshot. On the left is my View menu with "Enable new Acrobat Reader". On the right is his View with no such link.

My install was on a machine with Adobe CC running. His installation was on a new machine that n

[Amal.]

Hi @slovetro 

Hope you are doing well and thanks for reaching out.

Please try to remove the application using the Acrobat cleaner tool AcroCleaner — Acrobat Desktop Tools and Utilities  , reboot the computer once and reinstall the application using the direct link: Adobe - Download Adobe Acrobat Reader

Let us know how it goes.

~Amal

[Aarpit Kumar]

Hello I am using Adobe Acrobat pro version 2023.008.20458(64 Bit) I installed it today and found no option to Enable new adobe acrobat in view menu. The surpising thing is that when I used the normal Adobe reader the new version was available but in pro no such option is showing. I tried to Add a registry key EnableAv2 and set to 1 but no use. I did not edit any prefrence or add any 3rd party plugins by myself. Still no option is available. I tried to search on net the whole day but still in vain. I know it is not available for all users but please HELP me with this.

Thanks in Advance

[Amal.]

Hi there

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.htm and check if that helps.

~Amal