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HermiteJu-k3bM9m
HermiteJu-k3bM9m
Participant
October 3, 2018
Answered

Erreur BEX Adobe Reader sur serveur

  • October 3, 2018
  • 3 replies
  • 2007 views

Bonjour,

Je rencontre actuellement un problème avec Adobe Reader.

Lorsque l'on souhaitent ouvrir un PDF sur une session TSE ou même en local sur le serveur adobe se lance et se ferme automatiquement au bout d'une dizaine de seconde avec l'erreur suivante :

Signature du problème :

Nom d’événement de problème: BEX

Nom de l’application: AcroRd32.exe

Version de l’application: 19.8.20071.41678

Horodatage de l’application: 5ba32fd4

Nom du module par défaut: ucrtbase.DLL

Version du module par défaut: 10.0.14393.2247

Horodateur du module par défaut: 5adc1a6f

Décalage de l’exception: 000891eb

Code de l’exception: c0000409

Données d’exception: 00000007

Version du système: 6.3.9600.2.0.0.16.7

Identificateur de paramètres régionaux: 1036

Information supplémentaire n° 1: 085b

Information supplémentaire n° 2: 085b303bb0d403e608ccd88e58826d0b

Information supplémentaire n° 3: 60b5

Information supplémentaire n° 4: 60b51149afaf3cf0a2d379662eff5389

Désinstallation complète et réinstallation déjà essayé.

J'ai ce problème depuis hier quand adobe s'est mis à jours avec la dernière version (19.008)

Merci pour votre aide.

This topic has been closed for replies.
Correct answer Ayush__Jain

Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

3 replies

Ayush__Jain
Adobe Employee
Ayush__JainCorrect answer
Adobe Employee
October 8, 2018

Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

C
carinev47742933
Participant
October 19, 2018

Hi

I have a same probel since the last update of acrobat reader , I send you an e-mail.

Signature du problème :

Nom d’événement de problème: BEX

Nom de l’application: AcroRd32.exe

Version de l’application: 19.8.20074.43139

Horodatage de l’application: 5bb92051

Nom du module par défaut: AcroRd32.exe

Version du module par défaut: 19.8.20074.43139

Horodateur du module par défaut: 5bb92051

Décalage de l’exception: 00116a6e

Code de l’exception: c0000409

Données d’exception: 00000007

Version du système: 6.3.9600.2.0.0.768.101

Identificateur de paramètres régionaux: 1036

Information supplémentaire n° 1: 86f5

Information supplémentaire n° 2: 86f57ad683c21d082ca68ba56a209dc4

Information supplémentaire n° 3: 18bb

Information supplémentaire n° 4: 18bb8805ceb892f6c4799fc2b6adf24c

Lire notre déclaration de confidentialité en ligne :

http://go.microsoft.com/fwlink/?linkid=280262

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :

C:\WINDOWS\system32\fr-FR\erofflps.txt

HermiteJu-k3bM9m
HermiteJu-k3bM9mAuthor
Participant
October 5, 2018

Hi,

I sent you my DMP file to your email address. did you receive it?

Meillier Julien

Ayush__Jain
Adobe Employee
Ayush__Jain
Adobe Employee
October 5, 2018

Hi,

I did not got any mail from you.

Could you please send that again at ajain@adobe.com

Thanks

Ayush Jain

Ayush__Jain
Adobe Employee
Ayush__Jain
Adobe Employee
October 4, 2018

Hi ,

Sorry for the issue that you are facing while using Adobe Acrobat Reader.

I would request you to kindly share the Crash dumps when Reader Crashes for you.

Here is how you can collect the crash dump :

When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs .

For Getting the Crash Logs:

a.      When Acrobat Reader Crashes , Open Windows Task Manager

b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe

c.      Right Click on this process and click "Create Dump File"

d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at ajain@adobe.com

We will try to analyze your issue on priority once you share this information with us.

Thanks,

Ayush Jain

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