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Marcos Sanches
Marcos Sanches
Participant
January 25, 2018
Answered

Erro ao abrir arquivos .pdf no Reader DC 18.009.20050

  • January 25, 2018
  • 1 reply
  • 1495 views

Em uma instalação limpa do Windows 10 Home 64bits atualizado (1709), eu instalei o Adobe Reader, a instalação concluiu com sucesso, ao abrir qualquer .pdf, aparece uma mensagem de erro:

Agora, se eu tentar abrir o .pdf no Edge ou no Firefox, ele abre normalmente.

Já reinstalei o Adobe Reader, já corrigi a instalação pelo próprio programa, já baixei os .pdf novamente para assegurar que não estavam corrompidos e já mandei o programa programa procurar por atualizações. Fora o erro de tradução na mensagem dizendo "Ocorrey".

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Marcossanches,

As you are using Adobe Acrobat Reader DC version 2018.009.20050, it is an old version.

Try to update the application to the latest version available.

Open the application and go to Help > Check for updates.

You can refer this help link Release Notes | Adobe Acrobat, Reader to check the update trend.

Also, try once the troubleshooting steps mentioned here Resolve damaged document error when opening PDF files.

Try once to create a PDF from the Word file and check you can open the file in Reader DC.

Could you please let us know the files that you are trying to open are saved on your machine?

Did you try to open some alternate PDF files? Do you get the same error?

Let us know more about the issue.

We will be waiting for your response.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
May 17, 2018

Hi Marcossanches,

As you are using Adobe Acrobat Reader DC version 2018.009.20050, it is an old version.

Try to update the application to the latest version available.

Open the application and go to Help > Check for updates.

You can refer this help link Release Notes | Adobe Acrobat, Reader to check the update trend.

Also, try once the troubleshooting steps mentioned here Resolve damaged document error when opening PDF files.

Try once to create a PDF from the Word file and check you can open the file in Reader DC.

Could you please let us know the files that you are trying to open are saved on your machine?

Did you try to open some alternate PDF files? Do you get the same error?

Let us know more about the issue.

We will be waiting for your response.

Regards,

Meenakshi

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