Participant

Answered

Error (10:10)

Forum|Forum|9 years ago
June 3, 2016
18 replies
108196 views

Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

This topic has been closed for replies.

Correct answer AnandSri

@defaultwl7a7yzohe2m

Hi!

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

Regards,

Anand Sri.

Show previous replies

S

Sebastian_X

Participant

We are having several customers that are having this issues.

Have tried to restart, repair, uninstall/install, but nothing works.

Before we start to roll back to an older version I would like to give it a go with the support. Is there any chance at all that this has a solution to it during this day?!

H

HNVF

Participant

In order to minimize the problem and as it is due to the internet explorer adobe reader add-on what I am doing is renaming the folder C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX to C:\Program Files ( x86)\Common Files\Adobe\Acrobat\ActiveX.OLD.

This way when the pdf is called in Internet Explorer it doesn't use the add-on and opens directly in the application.

I hope I helped, I have a park of 2500 workstations and it was the fastest way to solve the problem.

O

ONYST

Participant

Thanks. This was the ONLY solution that worked. Ridiculous that Adobe releases a hotfix on the 23rd (which doesn't fix Acrobat only Reader, despite them having both hotfixes available for download), and now -- on the 29th, they STILL have completely ignored the multiple other comments on this thread saying that the Acrobat hotfix DOESN'T WORK and still haven't addressed the issue or given an ETA for a working hotfix. A paid product remains broken... but they fix the free one? Explain that...

-Zach

D

defaultd7gi7pjo0hce

Participant

It seems like they released an older version as current installation @ adobe. Just installed version 2019.008.2007 which does not have this problem. Currently able to open PDF files inside our ERP system.

D

defaultd7gi7pjo0hce

Participant

2019.008.20071*

D

defaultt028gx30007c

Participant

Where did you get it from? Link?

malotron1

Participant

I too have a company workstation experiencing this issue. We have Adobe Acrobat DC deployed on 25 workstations and this is the only one to have this 10:10 error.

Based on the comments, this is an ongoing issue that Adobe has yet to address.

Adobe Acrobat Pro DC version 2021.005.20048

D

default4g2gcp76gac2

Participant

Also large virtual environment >10000 sessions with this IE rendering issue. Is there an ETA for the fix? We're not especially comfortable not being on the current build.

A

Anonymous

OK I've been beating my head against the wall with this error for the last couple of weeks.

The users can't open links from outlook as they result in getting this error.

I've found that it is only happening in Internet Explorer. Once I switched them over to Chrome as default the links opened up fine.

There appears to be an issue with the Acrobat 2020 browser plug-in and using IE 11. Everything else (Chrome, Firefox, Edge) work fine.
And now I'm going to go kick myself for not realizing this earlier.

Hope this helps. 🙂

L

laura@jofran.com

Participating Frequently

That doesnt help with legacy programs that use IE.

Does anyone have a viable solution to role out across an Entreprise?

Thank you

Laura Lynch

Meenakshi Negi

Community Manager

I am having the exact same issue, every single time I try to open a PDF in IE, the software we use only works in IE, so switching browsers is not an option for us. Desperately looking for answers.

Hey Peter!

Thank you for reaching out and sorry for the trouble.

Could you please confirm the Acrobat Reader DC version currently installed on the machine?

It would be helpful if you can share the screenshot of the error that appears when trying to open the PDF.

Thanks,

Meenakshi

kevinpetersenDK

Participant

Hi,

Vi have around 6000 machines alll facing this error from time to time.....Reboot fixes it but can't someone tell what error 10:10 is and even better fix it?

Kevin

Z

zixiang123

Participant

I have got the same problem as well

Does anyone have any way to solve this issue?

I just found out when i saved around 70 PDF files,this error would be pop out for sure.It is a quite standard problem.

Wonder if any people who has the same problem as i do, can provide some advice to solve this issue.

BWT: The link above did not help at all,and the version that i am using now is the latest.

Thank you

M

Maureen Bieker

Participant

Still no answer? I have someone with the same issue. Any Adobe-ites out there who know what (10:10) means?

T

Tariq Ahmad

Community Manager

Hi Motech,

Is this happening all the time? What is the current version of Acrobat/Reader installed? To check the version launch Acrobat/Reader > Help> About Adobe Acrobat/Reader.

Also, try repairing and check for updates. To repair and for pending updates, launch Acrobat/Reader >Help "Check for updates" and "Repair installation."

-Tariq Dar