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Error 109 yet again

Explorer ,
Jan 20, 2024 Jan 20, 2024

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With documents I download from a particular site (Thames Water bills, to be specific), and only those documents, I have the following issue: I can view the documents, print them or save them as text, but if I try to save them as PDF I get the error "The document could not be saved. There was a problem reading this document (109)". This is plainly not accurate, since Acrobat Reader has been able to read the document and even print it. I have run one of the documents through an online validation tool (pdf-online.com) which confirms that the document conforms to the PDF1.6 standard, and my version of Acrobat Reader is 2023.008.20420. The only thing I see which is slightly odd is that, if I save the document as text, there are 11 lines of gibberish (each 17 characters long) in it at about the point where the document contains a QR code (the text is nothing like the information within the QR code). If I print the bill as a PDF (using Microsoft print to PDF) then I get a document that works fine and looks identical to the original; however, if I save that version as text all I get is the same lines of gibberish - none of the actual text within the document. Can anyone help to resolve this, please?

General troubleshooting , Windows






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