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michellemas
Participant
May 22, 2017
Question

Error 1325.Documents is not a valid short file name.

  • May 22, 2017
  • 1 reply
  • 3889 views

We get automatic updates and everytime that I click ok this above error appears.  I try uninstalling Adobe Reader XI (11.08.08) and I come up with this same error.  I can not uninstall or update.  How do we fix this?

thanks

Michelle M.

    This topic has been closed for replies.

    1 reply

    Claudio González
    Claudio González
    Legend
    May 22, 2017

    You can try using this tool to first remove all traces of Reader from your computer:

    http://labs.adobe.com/downloads/acrobatcleaner.html

    Then, you can download the full offline Reader installer from

    http://get.adobe.com/reader/enterprise/

    After downloading, restart your computer and run the installer before doing anything else.

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