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Question

Error 1625 with Adobe Reader Update on Windows Server 2008 R2 OS

Forum|Forum|15 years ago
July 6, 2010
5 replies
37711 views

For the last two months when I receive updates to Adobe Reader 9.3 I get Error 1625: Update failed. Update not permitted by system policy. But there is no system policy since this is a stand-alone machine.

Windows Server 2008 R2 is equivalent to Windows 7 OS but has some special security features. If I could manually download and run this update and by pass the Adobe automated install I might be able to fix the problem by running the update "as administrator" but I think Adobe doesn't give me that choice.

I have uninstalled and re-installed Adobe Reader 9.3 but still get the same result when applying this update.

Adobe reader is working fine, so I would be happy also if Adobe just stopped trying to send me this update.

Any suggestions?

This topic has been closed for replies.

E

esreddy

Participant

Guys...its a firewall issue. turn it off and it installs just fine. I had the same problem, so tried experimenting with turning off AVG antivirus firewall and it installed. Try turning off your own windows or antivirus firewall. Hope it helps.

S

scotlynhatt1

Participant

Just to clarify the AdobeARM.exe execution as administraor method. When you right-click, run as administrator on AdobeARM.exe, it does not launch a window, it puts the update icon in the system tray (by the clock). Then you can click that to run the update. This worked on my 2008R2 machine.

Also, make sure it isn't running already, because I still had the error window up from the previous try and when I ran it, I think it recognized it was already running and failed silently.

A

AMC380

Participant

I had the same problem and after several tries, I was finally able to install the updates by starting the reader itself as administrator, then searching for updates via the Help menu and starting the update from the "Updates found" dialog box. Though, the update was already downloaded, so I'm not sure if this works without an installation failure prior to this. (And better exit the reader afterwards and restart it without administrative privileges to view PDF files.)

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atosbur

Participating Frequently

You meant to say, you tried Help>Check for Updates on Reader by loggin into the OS from the builtin "Administrator" a/c ? And could you please tell me if the UAC were On/Off?

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AMC380

Participant

I was logged in with my usual account, the UAC was on, and I started the Acrobat reader by right-clicking its icon and selecting "Run As Administrator". Then I used Help>Check for Updates.

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Ali_Asghar_Akbar_Ali

Participant

The problem you are facing occurs due to the way Windows Server 2008 R2 handles user accounts. All Microsoft operating systems since Vista includes a security feature called User Account Control that runs an administrator user with the standard priviliges to minimize the impact of malicious programs. This, in your case, causes the updater to run in standard user mode, even if you are logged in with an account that is member of administrator group, and since it is running only with standard priviliges it will not be able to update the adobe reader because doing that requires administrative priviliges (and hence the Permission Denied error).

To work around this problem, you can simply go to the directory where updater application resides (typically that will be C:\Program Files (x86)\Common Files\Adobe\ARM\1.0) and run AdobeARM.exe as administrator (by right-clicking on it and selecting Run as administrator). This will give the updater priviliges it requires to perform a successful update and the error will go away.

K

KenGrossAuthor

Participating Frequently

djarian99,

The last solution didn't work.

I followed your instructions. I ran AdobeARM.exe as administrator, but nothing happens when I do that.

After I did the "run as administrator" for AdobeARM.exe, then I thought it didn't work since I didn't ask Reader to download the update yet. So I downloaded the update using the Adobe Reader "search for updates" link and when I got a message the update was "ready to install" I ran AdobeARM.exe again as administrator. Still nothing happened. Then I ran the update from the taskbar and it failed again with the same message.

Also, consistent with the above, I don't think I can authorize administrator privileges for the installer UNLESS the update is sitting on my desktop, which it was not.

Apparently your solution does not work.

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Ali_Asghar_Akbar_Ali

Participant

Ken,

When I faced this error, I also first downloaded the update using "Check for Updates" link and once I got the notification that updates is ready to install, I aborted AdobeARM.exe using task manager and started it again using Run-as administrator and not only did it show up but also successfully performed the update. It is true that the AdobeARM will not work unless the update has been downloaded. However, just to re-create the scenario, I un-installed Adobe Reader from my machine and re-installed version 9.0 but now AdobeARM does nothing even if the update has been downloaded. It's really strange that a solution that worked once does not work again.

pwillener

Legend

You can manually download the updates

You must apply all updates in sequence, as they are incremental, not cumulative, updates.

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