cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0
Upvote

Error 1635 when trying to update

debras49341090
New Here ,
Jun 02, 2020 Jun 02, 2020

I have now spent 3 days trying to update Adobe Reader DC to version 2020.009.20065.  I have no trouble installing 20063 but when I check for updates, I get the 1635 error.  I cannot uninstall the program either with out the Adobe cleaner tool.  I have deleted all relevant registry keys and other files.  I am truly stuck.  I have also deleted all old CS6 programs and Acrobat pro 9.0.

 

Any suggestions would be very helpful.  I am running and signed into Adobe Cloud.  Not sure if that makes any differnce.

 

Debbie

TOPICS
Crash or freeze , Download and install , General troubleshooting , Windows
706
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation
Resources
About Acrobat Reader
About Acrobat Reader
Open in a new window
Reader Help
Acrobat Reader Help
Open in a new window
FAQs
Download Offline installer
Open in a new window
Extract .msi installer
Open in a new window
About Reader Customization
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices