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estem87630586
Participant
Jan 30, 2018 3:23 AM UTC
Answered

Error 1646, the program can't update

Hello, I have the Adobe Acrobar Reader DC, and It doesn't work, every time i try to opne a pdf, it opens, then it freezes, and a message pop out saying that Adobe is damaged. Then I tried to unistall the program, but another message pop out saying that the files aren't found so it is not possible to unistall, then I try to re-install, but it says that I have already an adobe reader program. Even I tried to install an old version one, but a new message appears saying that I already have a new version. Then I try to update it, but error 1646 appears, and I don't know what does it mean. I have searched in the adobe website, and it doesn't appear so I don't know.

I tried this solution: Update to Acrobat 9.4.2 failed Error code 1646  but it didn't work, perhaps I did it wrong.

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
Jan 30, 2018 9:32 AM UTC

Hi Estem,

Thanks for sharing the details.

When you uninstall the application through the control panel, it just removes/delete the application from your computer.

Use the Adobe Reader Cleaner tool to uninstall the application and its old traces-  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

And re-download it through- Adobe Acrobat Reader DC Install for all versions

Let us know if that helps.

Regards,

Akanchha

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7 replies

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
Jan 30, 2018 9:32 AM UTC

Hi Estem,

Thanks for sharing the details.

When you uninstall the application through the control panel, it just removes/delete the application from your computer.

Use the Adobe Reader Cleaner tool to uninstall the application and its old traces-  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

And re-download it through- Adobe Acrobat Reader DC Install for all versions

Let us know if that helps.

Regards,

Akanchha

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    estem87630586Author
    Participant
    Jan 30, 2018 4:01 PM UTC

    Thanks you very much! It worked!

    2018-01-30 6:32 GMT-03:00 Akki_24 <forums_noreply@adobe.com>:

    Error 1646, the program can't update created by Akki_24

    <https://forums.adobe.com/people/Akki_24> in Acrobat Reader - View the

    full discussion <https://forums.adobe.com/message/10139476#10139476>

    Translate
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    Feb 15, 2018 11:58 AM UTC
    I had the same error message 1446 for Adobe Reader DC,
    with Windows 10, and I applied the Akki_24 solution and everything worked perfectly.

    Thank you

    Thanks for confirming that solution provided above worked for you.

    -Akanchha

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