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E
estem87630586
Participant
January 30, 2018
Answered

Error 1646, the program can't update

  • January 30, 2018
  • 1 reply
  • 17372 views

Hello, I have the Adobe Acrobar Reader DC, and It doesn't work, every time i try to opne a pdf, it opens, then it freezes, and a message pop out saying that Adobe is damaged. Then I tried to unistall the program, but another message pop out saying that the files aren't found so it is not possible to unistall, then I try to re-install, but it says that I have already an adobe reader program. Even I tried to install an old version one, but a new message appears saying that I already have a new version. Then I try to update it, but error 1646 appears, and I don't know what does it mean. I have searched in the adobe website, and it doesn't appear so I don't know.

I tried this solution: Update to Acrobat 9.4.2 failed Error code 1646  but it didn't work, perhaps I did it wrong.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Estem,

Thanks for sharing the details.

When you uninstall the application through the control panel, it just removes/delete the application from your computer.

Use the Adobe Reader Cleaner tool to uninstall the application and its old traces-  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

And re-download it through- Adobe Acrobat Reader DC Install for all versions

Let us know if that helps.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
January 30, 2018

Hi Estem,

Thanks for sharing the details.

When you uninstall the application through the control panel, it just removes/delete the application from your computer.

Use the Adobe Reader Cleaner tool to uninstall the application and its old traces-  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

And re-download it through- Adobe Acrobat Reader DC Install for all versions

Let us know if that helps.

Regards,

Akanchha

    E
    estem87630586Author
    Participant
    January 30, 2018

    Thanks you very much! It worked!

    2018-01-30 6:32 GMT-03:00 Akki_24 <forums_noreply@adobe.com>:

    Error 1646, the program can't update created by Akki_24

    <https://forums.adobe.com/people/Akki_24> in Acrobat Reader - View the

    full discussion <https://forums.adobe.com/message/10139476#10139476>

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 15, 2018
    I had the same error message 1446 for Adobe Reader DC,
    with Windows 10, and I applied the Akki_24 solution and everything worked perfectly.

    Thank you

    Thanks for confirming that solution provided above worked for you.

    -Akanchha

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