For one computer, I'm having intermittent issues viewing PDFs. It doesn't impact all PDFs, but when attempting to open certain ones I receive the following error:
- There was an error opening this document. There was a problem reading this document (57).
For troubleshooting, I've confirmed the following:
- The error appears for all users attempting to view the PDF on the specified machine.
- The error continues to appear after reinstalling Adobe Reader and running the Cleanup tool inbetween
- The PDF is able to be opened on other computers with Adobe Reader
- On the machine that generates the error, confirmed that no updates were available; the version listed is the same as the machines that are able to open the PDFs without the (57) error
- On the machines that are able to open the PDFs, there is a notice about signatures and IDs
Looking further into the Trusted Signatures and IDs, I attempted to follow the instructions at the following URL:
- Manage trusted identities, Adobe Acrobat
I run into further issues with the instructions above:
- When navigating to Edit > Preferences > Signatures > Identities & Trusted Certificates > More.. to review the settings, I receive an error stating, "Unknown error. Support Information: SecurityConsole-430
- When navigating to Edit > Preferences > Trust Manager > Automatic Adobe Approved Trust List (AATL) updates > Update Now, I select 'OK' to install the Trusted Certificates, but receive an error stating, "Updating security settings failed".
Any help getting the PDFs that generate the (57) error would be greatly appreciated.
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