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Error closing

New Here ,
Apr 18, 2024 Apr 18, 2024

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Adobe Acrobat a problem caused the program to stop working correctly period windows will close the program and notify you if a solution is available period

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Crash or freeze

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hi there

 

Hope you are doing well.

 

Have you started experiencing this issue recently? Would you mind sharing the screenshot or a small video recording of the steps and the error for more clarity?

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/44r7Ng3 and see if that works.

 

~Amal

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