Error Information: An error occurred while performing this operation.

New Here ,
Aug 16, 2021 Aug 16, 2021

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"Error Information: An error occurred while performing this operation. Contact an administrator if this problem continues."

 

Error opening secure transcript from Northwestern University. Running iOS Big Sur 11.5.1, Adobe 2021.005.20058.

 

Thanks in advance.

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Crash or freeze , Mac

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi Cobybaby

 

Hope you are doing well and sorry for the trouble. As described you are getting the error "Error Information: An error occurred while performing this operation. Contact an administrator if this problem continues." when you try to open the secure transcript.

 

Please checkout the suggestions provided in the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader/an-error-occurred-while-performing-this-operation/m-p/... and see if that works for you.

 

Regards

Amal

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