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felix54383111
felix54383111
Participating Frequently
October 14, 2018
Answered

ERROR INSTALACION ADOBE READER

  • October 14, 2018
  • 2 replies
  • 6657 views

BUENAS, ME LLEGÓ UNA ACTUALIZACION DE ADOBE READER Y ME DABA ERROR AL ACTUALIZAR, ME SUGERIA EL PROGRAMA DESINSTALAR Y VOLVER A INSTALAR. PUES LO HICE Y CUANDO VOLVI A INSTALAR NO ME DEJA TERMINAR LA INSTALACION, ME PONE QUE YA TENGO UNA VERSION MAS ACTUAL INSTALADA, Y NO ES ASI NO TENGO NINGUNA OTRA VERSION, HE INTENTADO BORRAR RASTROS ELIMINANDO CARPETAS DE ADOBE Y CON LIMPIADORES Y NADA, NO SE SI NO BORRE BIEN EL RASTRO O QUE ES LO QUE PUEDO HACER PARA INSTALAR ADOBE, NECESITO SU AYUDA, GRACIAS!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello,

    I'm having the same problem. I tried all these steps:

    Please reboot the machine once, then use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and download the setup pf Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/

    Download the setup file named AcroRdrDC1900820081_en_US.exe

    Once the setup file is downloaded, right click on it and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Acrobat Reader is still not getting installed. I get error 1722 repeatedly.


    Hello Gayo,

    I am sorry for the delayed response, please reboot the machine once and check for any pending updates of Windows and install them, reboot the machine again and then try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

    If the issue persists, please create a test user profile with full admin rights and install Adobe Reader from the URL ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

    Let us know how it goes.

    Thanks,

    Anand Sri.

    2 replies

    felix54383111
    felix54383111Author
    Participating Frequently
    October 15, 2018

    Gracias por responder Anand Sri, mi ordenador es un windows 8.1, tengo el problema de que no se usar bien Adobe Reader y Acrobat Cleaner Tool - Adobe Labs, en la pestaña de descarga vienen varios enlaces y o se si el que elijo es el correcto, y después una vez lo decargo y me sale la ventana emergente no se que pasos seguir para borrar todo el rastro de adobe reader de mi ordenador, ¿sabría de algún tutorial en el que lo explique paso a paso?

    Muchas gracias.

    Félix

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 15, 2018

    Hello Felix,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation file of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once Adobe Reader is installed, check for the latest update of Adobe Reader version 19.008.20074 from help>check for updates. Reboot the machine after updating Adobe Reader and check.

    Is it a Mac or Windows machine and what is the version?

    If you still experience any issue, please share screenshots of the error you get. To share screenshots refer to help article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    felix54383111
    felix54383111Author
    Participating Frequently
    October 15, 2018

    Hola Anand Sri, he intentado paso a paso todo lo que me has indicado y sigue sin dejarme instalarme adobe reader, me sigue dando fallo y me salen los mensajes de error que adjunto en este mensaje, espero que sepáis que quieren decir, pues uso mucho el lector de pdf y lo necesito.

    Muchas gracias

    Félix

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 20, 2018

    Hello Felix,

    I am sorry for the trouble you had and for the delayed response. Please reboot the machine once, then use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and download the setup pf Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/

    Download the setup file named AcroRdrDC1900820081_en_US.exe

    Once the setup file is downloaded, right click on it and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and locate the Adobe Reader icon, Right click on it and choose 'Run as administrator' and check.

    If the issue persists, please create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your findings.

    Thanks,

    Anand Sri.

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