• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error interno seguido de error reload

Community Beginner ,
Sep 08, 2022 Sep 08, 2022

Copy link to clipboard

Copied

Hola buenos dias, es la primera ves que instalo adobe en este pc y al intentar ver la pre visualizacion en el gestor de archivos me lanza error interno seguido de "la instruccion en 0x00000006A2c66c0 hace refereencia a la memoria en 0x fff... La memoria no se pudo read" y genera conflicto con word.

 

uso windows 11 y word 365

 

 

TOPICS
How to , PDF and browsers , View PDF , Windows

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

Copy link to clipboard

Copied

Hi @Santiago Andrés Giraldo,

 

Hope you are doing well. Sorry for the trouble.

 

Have you tried the troubleshooting steps given here in this link: Fix Windows errors that occur during Acrobat Reader update (adobe.com)

 

Would you mind sharing a few pieces of information: 

1. Is it specific to a file or all files in general;

2. The version number of Acrobat installed.

 

Please try the below steps if the above doesn't help:

Run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

El problema sigue ocurriendo al desinstalar con el cleaner y reinstalarlo, siguiendo otro hilo habilite la funcion de comtabilidad en el archivo .exe y dejo de salir error interno , pero no muestra las previsualizaciones de los archivos y en preferencias de la aplicacion no se deeja habilitar.

 

el error ocurre con todos los archivos pdf y tengo la ultima actualizacion instalada. 

 

error.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

LATEST

HI @Santiago Andrés Giraldo

 

Thank you for sharing the update. I have shared it with the team for further investigation and will get back to you at the earliest.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines