Participating Frequently

Question

Error Message on my PDF forms

Forum|Forum|12 years ago
January 15, 2014
8 replies
28970 views

I have both Adobe Acrobat Pro and Adobe Reader XI. I created forms in Acrobat and use reader to fill them in (I share these documents with others in my office that only have Adobe Reader) Today, when I open any of my Adobe PDF files with Reader XI, I receive an error message everytime I try to type on the form. (Oddly, I can click the OK on the message and it will go away, until I try to type in the next field.) The message reads: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item. At the top of the error message box it reads: C:\Program Files\Common files\microsoft shared\ink\Tab There is more, but it runs out of the box and there is no way to click on it to read the rest.

I have checked to that I have the most current, updated Adobe Reader, as well as ensuring the permissions are correct on the original documents. I am not having trouble using the documents on Pro, just Reader XI.

Please help! I'm not sure if this a virus or something I've done (although I'm not sure since it didn't do anything different today than I usually do.)

Thanks

This topic has been closed for replies.

cherylk99093961

Participant

I don't have a touch screen what do I do????

mixedmisc_com

Participant

the problem may occur if you don't have file permission to share or reedit. I find the tutorial to get access to the file. You can find the tutorial here

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Hitender_Prakash

Adobe Employee

Hi,

We have released a quick fix for the problem. Please follow the instructions given at the following page:

http://helpx.adobe.com/acrobat/kb/windows-8-81-problem-11006.html

Thanks a lot for your patience. We apologise for the inconvienence.

Regards,

Hitender

O

OC-PhilCox

Participant

I had the exact same problem as described above and disabling touch mode in the Reader fixed the issue. But I cannot imagine sending out a form which requires users to take such action in order to file it in. Not cool.

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hit.anand

Participating Frequently

Hi,

Please follow this KB doc published by Adobe: http://helpx.adobe.com/acrobat/kb/windows-8-81-problem-11006.html

Thanks,

Rohit Anand

Adobe Systems Inc

A

Anonymous

Just had a a update on my windows touchscreen computer. The Fillable reports from the IRS saved on my computer were work until I did that and then loaded Adobe Flash player, along with the security which I removed as I already have my own. After that every time I go to fill in a line I get the error message everyone here is getting. I can still fill in the line after hitting my return key, but it truly is anoying.

AbhigyanModi

Participating Frequently

We are able to reproduce the problem and are investigating. Will will post more information as the investigations progress...

A temporary workaround is to disbale touch mode when filling the form:

If you aren't on a touch device and are still encountering this error, do let us know.

C

ChinTm7

Participant

That worked for me. Thanks.

Brian in Austin

Participant

I am having the same problem. I just got a Windows 8.1 touchscreen ultrabook last week and because the Adobe Reader Touch app doesnt support javascript (for numerical calculations) I'm trying to use the desktop application. When I go to type in a text field on my PDF form I get the error "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." It is referring to c:\program files\common files\microsoft shared\ink\TabTip.exe

I'm logged in as administrator and have Adobe Reader version 11.0.06. My PDF form was created in Acrobat Pro 9.0.

I also tried to fill in a IRS 1040EZ form from the IRS website and I get the same error, so it can't be just the form I created.

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Buford9

Participant

Same exact problem for me, started today. I need a fix right away. Is this a user's forum, or does Adobe offer help here? If they do not, who can I call asap? Thanks for your help!

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Terri ACPAuthor

Participating Frequently

Well. That was a disaster. After finally getting to speak to a tech, he removed Adobe 11 from my computer and installed Adobe 10. Then when I open any of my pdf forms, it has now removed the ability to save them. I have hundreds of pdf forms that I use. He then told me I would have to pay for additional service. And then dropped the call.

Let me know if you have any success. I'm not really sure what to do now, since it is impossible to get actual help from Adobe.