Error Message "Adobe Reader could not open...

[UserV10]

I use my Adobe Acrobat Pro V10.1.3 print to the Adobe PDF printer to create all kinds of pdf files. One of my receipiants who gets these documents as e-mail attachments, gets the following error message when attempting to open those files:

"Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)."

This error message makes no sense to me, How can this be fixed?

Thanks in advance.

[Msobomvu]

Can't believe Adobe hasn't managed to resolve this issue after 11 years of reports. This is what happens when one company is allowed to dominate.

[Daniel22546520adrh]

This issue for us was caused by the user not being logged into Onedrive.

This meant that the file she selected from her Synced Folder was not downloaded to her computer.
She of course then sent the attachment by email which would have been just a Skeleton version of the file.
Once we logged into Onedrive and downloaded those files we were able to send and open them again with no issues so check that OneDrive is indeed running folks. 

[Farzaneh37613808foyw]

Dit psf heeft eero kan je helpen?

[Meenakshi Negi]

Hi Farzaneh37613808foyw,

Thank you for reaching out.

Please let us know if you are experiencing a similar issue. 

If yes, let us know if it happens with a particular file or with multiple files.

Share the PDF with us so we can check it on our end.

Let us know if you are referring to something else.

Thanks,

Meenakshi