Error message while opening a PDF file || Adobe Reader.

[joannaw30770557]

Adobe Reader on Mac cannot open many of my files, but can open a few. Always says, "There was an error opening this document. There was a problem reading this document (57)".

I've tried updating my Mac, updating my Adobe reader, but no use.

[AnandSri]

Hello joannaw30770557

As I understand from the description above, you are getting an error message that there was a problem reading this PDf document, Is that correct?

Please check for any pending updates of Adobe Reader from Help menu>Check for updates. You may also try to repair the installation files of Reader from Help menu>Repair installation(only for Windows).

After the update installation and repair, reboot the machine and try opening documents.

You may also refer to Can't open PDF

If the issue persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Adobe Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

[joannaw30770557]

Yes, I have a problem opening many PDF files.

I have installed all updates. It is not one corrupt file, it happens with many files.

It is a Mac.

Your advice hasn't helped. Any other advice?

[AnandSri]

Hello Joanna,

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please share the dot version of Adobe Reader DC installed, to identify, please refer to the steps in the following KB Identify the product and its version for Acrobat and Reader DC

Please share a screenshot of the error you get, to share the screenshot, please refer to How to share a document

Regards,

Anand Sri.