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Error message, won’t print

New Here ,
Sep 29, 2022 Sep 29, 2022

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Error says "TypeError: service is undefined" I click my coupon to print like I always do, it freezes a bit, shows the pinwheel, and then the error shows up and the page is blank. I've uninstalled and installed multiple times. Never had issues with this until today. I own a Mac. 

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General troubleshooting

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi @Melissa26357847sbh3 

 

Sorry to hear about the trouble caused.

To understand the issue better, please share the following details with us.

  1. Open Acrobat>help>About Acrobat (Win) and click on Adobe Acrobat>About Adobe Acrobat (Mac)
  2. ensure you have the recent version 22.002.20212 installed. To check the update, Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)
  3. To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader
  4. Please share the screenshot of the error.
  5. Also, check with a different pdf file and see if that helps.

 

Thanks,

Akanchha

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