Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Error Message

New Here ,
May 24, 2017 May 24, 2017

When I close a document I am getting this error message with a  Yellow triangle that says:

Adobe Acrobat: AcroRd32.exe - Corrupt File The file or directory C:\$Mft is corrupt and unreadable. Please run the Chkdsk utility.

Please help with this issue.

4.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 26, 2017 May 26, 2017

Hi rebeccat75777092,

Please follow below mentioned steps to run Chkdsk utility:

1- Click on Start>type cmd>right-click>Run as administrator.

2- Click Yes when User Account Control prompt appears.

3- Type Chkdsk /R C:  where C is the drive letter we are running Chkdsk utility on. Press Y when it asks if you want to schedule the check, and reboot the machine.

Keep us posted with results.

-Shivam

Translate
LEGEND ,
May 24, 2017 May 24, 2017

Have you tried running the Chkdsk utility?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2017 May 26, 2017

How do you do run the Chkdsk utility? (I am not computer savvy).

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 26, 2017 May 26, 2017

Sorry, I don't know, I work in a Mac.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2017 May 26, 2017

Hi rebeccat75777092,

Please follow below mentioned steps to run Chkdsk utility:

1- Click on Start>type cmd>right-click>Run as administrator.

2- Click Yes when User Account Control prompt appears.

3- Type Chkdsk /R C:  where C is the drive letter we are running Chkdsk utility on. Press Y when it asks if you want to schedule the check, and reboot the machine.

Keep us posted with results.

-Shivam

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2017 May 27, 2017

It worked! Thanks Shivam - you fixed it! Have a great day.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 28, 2017 May 28, 2017
LATEST

Glad to hear that.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines