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Participant
October 23, 2017
Answered

Error- Newer version of Adobe Reader is already installed.

  • October 23, 2017
  • 2 replies
  • 8614 views

I have removed reader from windows 10 thinking I had the wrong version installed.  When I try to reload it the display says it is already there. I can't find it anywhere. what to do?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Roberts,

    As mentioned above, that you have removed the Adobe Reader application. So there could be a possibility that application didn't uninstall correctly.

    This message appears when there are old traces of the application left and needed to be removed.

    You may run the cleaner tool first- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And then download the Adobe Reader through- Adobe Acrobat Reader DC Install for all versions

    Let us know if the solution provided above doesn't work.

    Regards,

    Akanchha

    2 replies

    Participating Frequently
    November 6, 2018

    mervet,

    Can you clarify "but this time I get a warning saying that, the software cannot be run"?

    Which software? Did you install Adobe Reader and can't run it or Installer itself cannot run?

    Maybe you need to install appropriate update from https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

    Looks like you have a problem with Windows System itself. Try to check for updates for Windows manually and install all missing updates.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    October 24, 2017

    Hi Roberts,

    As mentioned above, that you have removed the Adobe Reader application. So there could be a possibility that application didn't uninstall correctly.

    This message appears when there are old traces of the application left and needed to be removed.

    You may run the cleaner tool first- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And then download the Adobe Reader through- Adobe Acrobat Reader DC Install for all versions

    Let us know if the solution provided above doesn't work.

    Regards,

    Akanchha

    Participant
    October 24, 2017

    Worked out fine, Thank you for your time!

    AkanchhaS8194121
    Legend
    October 24, 2017

    Perfect!

    Let us know if there is any further assistance is required.

    -Akanchha