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Error: "There was an error while reading this Stream" - how can i fix this?

Forum|Forum|9 years ago
November 9, 2016
8 replies
121524 views

When opening a pdf file, experienced the following: Error while opening this stream.

My IT team and I tried to reinstall the program, repair the installation, and even did a system restore. Nothing seemed to help.

We tried to do "open with" and it said we may not have permission to open the file, but it is a file we created.

We have the pro version of reader and the regular version .

Any help would be much appreciated!

Thank you so much!

This topic has been closed for replies.

Correct answer

Update the firmware on the scanner. I had this same problem today with multiple users and the update took care of everything.

T

takii@123

New Participant

I was faced with the same issue.

The PDF can be oppened with a web browser.

F

Fred5FE1

New Participant

I'm having the same problem. Every few minutes this message pops up which is very annoying because it stops me from scrolling.

K

Khoo2433024421iz

New Participant

Search and try to look for solution for Adobe Acrobat Reader DC "There was an error while reading a stream" .

Look like this problem have not solved since 2016, I have 2 pdf files that having this problem with file open with this error and some pages display blank.

I tried open the files with all other PDF viewers with no problem (Foxit Reader, SumatraPDF, Nitro Pro, Microsoft Edge, Google Chrome). Disappointed to see this problem have not solved since long time ago.

L

lukea52167325

Known Participant

hi gary, did you ever resolve this issue? I have the same thing happening

garethh99698171

New Participant

No feedback at all. It still happens all the time, and it is not the scanner.

L

lukea52167325

Known Participant

Same, it seems this is a normal thing with Adobe unfortunately, bit dissapointing... I noticed this stuff happening since we upgraded to creative cloud / adobe acrobat dc pro, dont remember having the issue with adobe acrobat XI pro, and it doesnt happen in foxit reader which suggests its an issue with the adobe software?

softwared76074615

New Participant

I have the same errors, but it has nothing to do with any scanners.

If I open a .pdf, any .pdf from local or network share and I leave it open for an unspecified period, when I make the Acrobat window active again, I'll get this error on the pages. They'll just go blank, and then I have to reopen.

These are pdf files were created my a multitude of people using any number of resources; scanners, Word export, creation in Acrobat Pro (10-DC).

So does Acrobat just dump what it may be storing in RAM? Is there a setting to maintain connections to documents? It's rather annoying for multitasking.

Thanks.

~Glenn

johnd98832002

New Participant

We have 1 user in an office of 25 people using Acrobat DC that has the exact same issue posted by Glenn... multiple files open, some created by her, some by others in the office, some product cut sheets from manufacturers or consultants. After a period of time, if she tries to switch to different files already open, or switches back to the program from another, she gets the stream error and all pages are blank. She has to close the program and reopen all the sheets. This happens several times a day.

We are already on the fence about switching to BluBeam or another product due to the constant printing issues with Acrobat, this isn't helping the case.

John

dang74

New Participant

John,

After going onsite, and spending a day with them,I was able to see that the error would happen when a background group policy refresh took place. After further investigation I discovered that a mapped drives group policy was in effect with a setting of “replace” I changed this to “Update” and the issue has not happened since.

Hope this helps!

A

Anonymous

Correct answer

Update the firmware on the scanner. I had this same problem today with multiple users and the update took care of everything.

T

Tariq Ahmad

Community Manager

Happy to know that you got the issue fixed. Let us know if you have further questions in future.

-Tariq Dar

A

Anonymous

Hi, I seem to be having the same issue with PDFs scanned from a Brother MFC-9340CDW. Other readers can view them fine, but in Adobe i get the error and part of one of the pages is missing.

Any other ideas about how to fix it?

Sleddog10

New Participant

I'm having the same problem. Details:

- the pdf document is created by me from within MS Word 2013

- full page figures are created by others in ArcGIS

- I splice the figures into the document by pulling them from thumbnail view to thumbnail view as I have for years

Everything looks great. I close and reopen. The imported figures give me the error message. The display is inconsistent, some times I will get none of the added figures, some times I will get various parts of the figure (appears that some of the original layers are showing and not others), sometimes I will get all of the figures. The figures are 1 to 3 MB, page size maps.

I'm using Adobe Acrobat Pro DC, 2015 Release (Classic), Version 2015.006.30244. on a standalone computer with Windows 7 Enterprise. The maps were created by multiple other people over a period from recent to 2 years ago.

A client first reported the problem a month ago in a file I sent and I then confirmed it on my computer. I have just generated another report with the same problem.

Suggestions would be appreciated.

T

Tariq Ahmad

Community Manager

Hi Sleddog and Nicolep ,

Is it possible for you to share those files with us, using which are able to reproduce the behaviour?

If yes, you may use Adobe Send or Google drive or DropBox to share those files with us. And may share the link via private message: How Do I Send Private Message

Note: You can't attach the files on the forum post.

- Tariq Dar

R

RealtimeComp

New Participant

I am also having this problem. My scanner creates the PDF, and it opens just fine in the Firefox plugin (version 11.0.18) and in the Adobe XI application (also version 11.0.18), but generates this error ("There was an error reading the stream") when my coworkers try to open the file in Adobe DC.

T

Tariq Ahmad

Community Manager

Hello,

Where are the documents located?

Is this happening with all the PDF's files? If the file is located on Shared/Network drive, try to copy them locally and try opening again.

Also, let us know the version of Acrobat and Reader installed. And name and version of operating system you are using.

Regards,

Tariq Dar.

N

nicolep53552656

New Participant

At first I was opening the PDF as an email attachment, but have then saved it to the desktop to open.

The Acrobat I am using is Acrobat Reader DC (on both computers I have tried). Version details: 2015 release. 2015.020.20042

I have tried repairing the program through the Control Panel - Programs, but this didn't change anything

N

nicolep53552656

New Participant

I have the same issue, and have tried opening the same document on another computer running the DC version.

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