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error the file acrosup64.dll is not marked for installation

New Here ,
Jan 04, 2015 Jan 04, 2015

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I have problems with adobe reader has the facility (79%) of reader he said "the file acrosup64.dll is not marked for installation 'I have a windows 8.1

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correct answers 1 Correct answer

LEGEND , Jan 04, 2015 Jan 04, 2015

Try the following

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LEGEND ,
Jan 04, 2015 Jan 04, 2015

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Try the following

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New Here ,
Jan 06, 2015 Jan 06, 2015

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thank you

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Community Beginner ,
Jan 06, 2015 Jan 06, 2015

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This solution is not practical for our enterprise environment.  We are trying to deploy the Reader 11.0.10 update and received this error on at least 27 computers.  We are deploying adobe update through System Center Updates Publisher 2011 and SCCM 2012. 

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Running the clean-up and running the full install does not solve this issue for me.

 

Situation: User reporting weird intermittant errors in Acrobat that are commonly solveable for a time if she closes the program all the way out and reopens. Clearly a good time to run updates. A slightly newer version is out (225 vs 255, last three digits) so I had her check for updates. She's set up to be able to run updates without administrator through the Creative Cloud app. It failed. I logged onto the machine as an administrator, tried the update, it failed. I uninstalled Acrobat to start fresh and ran the install through the CC app. It failed. I downloaded the stand-alone, it failed. I ran the cleanup, then ran the stand-alone installer, it failed.

 

I'm now sitting at my desk at 6:20pm with no idea how I'm going to keep this user running tomorrow. Much of her workflow is combining documents to send to clients. She has the full Adobe suite and relies on it foundationally.

 

Anyone have any suggestions besides opening a ticket with Adobe and seeing if they can help me make it mark the library for installation?

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