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franciscol28098037
Participant
November 20, 2016
Question

Error unknown software exception has occurred

  • November 20, 2016
  • 1 reply
  • 1435 views

Hola tengo un problema que intento instalar el adobe, lo descargo me lo guarda y cuando le doy a abrir o ejecutar me sale este error: se ha producido la excepcion unknown software exception (0xc000001d) en la direccion 0x00405d2b.

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    November 21, 2016

    Hi franciscol28098037,

    Could you please let me know the version of Adobe Reader you have on the machine- Reader XI/ Reader DC?

    Which Operating System you have on the machine?

    Does this error appear when you try to launch Reader or when you try to open a pdf file in Reader?

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