Skip to main content
marcbajo
marcbajo
Participating Frequently
April 24, 2020
Question

Error when installing Extended Asian Font Pack 19.021.20058 over Adobe Reader DC 2020.006.0042

  • April 24, 2020
  • 5 replies
  • 8339 views

Hi all,

I'm trying to troubleshoot why  the "latest" version of Extended Asian Font Pack (19.021.20058) does not detect the latest version of Adobe Reader DC deployed by my organization (2020.006.0042).

 

The error message that I receive is:

 

Property(N): LP_ERROR_NOREADER = This installer requires Adobe Acrobat Reader DC installed on your system. Please install Adobe Acrobat Reader DC before running this installer.

Thanks

Marc

This topic has been closed for replies.

5 replies

J
johnnye26206961
Participating Frequently
September 6, 2022

Hi, I got this exact problem on many of my clients...trying to install FontPack2200120085_XtdAlf_Lang_DC.msi on client with Adobe Reader DC 2022.002.20191...and I got the message that I need a newer Adobe Reader =(

M
Adobe Employee
Mohd Amish
Adobe Employee
April 27, 2020

Hi Marc - we have been trying to investigate the issue at our end and looks like the error is showing up when older version font pack is getting uinstalled as part of the new font pack installation workflow. To investigate it further, please share the following msi file from your machine: C:\WINDOWS\Installer\7dad2d9f.msi

Not sure if you could share the file here. So, please share it on any shared location (drive / sharepoint etc) and share the path with me.

Also - I have sent you a message. Please respond to it as well.

 

Thanks,

Amish

marcbajo
marcbajoAuthor
Participating Frequently
April 28, 2020

Hi Amish,

As you can see, I'm not able to find the MSI (7dad2d9f.msi) into the Installer folder:

 

 

Thanks,
Marc

M
Adobe Employee
Mohd Amish
Adobe Employee
April 28, 2020

Thank you Marc. Will it be possible for you to have a meeting with us and show us the problematic machine?

We are in India time zone and would be available today evening. Please let us know if it works for you and share you email id via private message to me (you could hover over my name to send me a message) and I will share the meeting details with you.

M
Adobe Employee
Mohd Amish
Adobe Employee
April 24, 2020

Thanks Marc for the screenshot. I would need the dump of the following registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}]

 

marcbajo
marcbajoAuthor
Participating Frequently
April 24, 2020

Thanks for the quick reply, here the dump:

 

I hope it helps.

Thank you so much for the support!

Marc

M
Adobe Employee
Mohd Amish
Adobe Employee
April 24, 2020

Also Marc - please share the exact steps which you performed (did you have any older font pack installed before and then you updated Reader and then installed the latest font pack)? I have been trying to reproduce this issue at our end but could not see this error. Font pack: 19.021.20058 over Adobe Reader DC 2020.006.0042 installs without any error for me.

marcbajo
marcbajoAuthor
Participating Frequently
April 24, 2020

Hi again Mohd_Amish.

Here what I've been testing:

1)
- Other company machine with  Acrobat Reader DC version 2020.006.0042 and Asian Extended Font Pack 15.007.20033 installed: Original Adobe Reader DC build version is 18.011.20063 so Font Pack 15.007.20033 can be installed without issues.

- This machine receive the Acrobat Reader DC update and upgrades to version 2020.006.0042 without issues.

- I Uninstall FontPack version 15.007.20033 and install version 19.021.20058 without issues.

 

2) I come to the original problem machine.

- On this machine, with Acrobat Reader DC 2020.006.0042, Installation Package for Font Pack version 15.007.20033 fails, then I create Package for deploying FontPack Version 19.021.20058 that should get installed without issues. Installation fails again.

- Makes no sense when I've been able to install the Font Pack 19.021.20058 over DC version 2020.006.0042 in other machine with Success.

3) In my lab machine I have version 2020.006.0034 installed and Font Pack 19.021.20058 get installed with success.

 

That's why I come to support for further analysis about what's going wrong with the 1) machine while I'm searching to reproduce this error in other machines. But Log file shows not detecting well the current Acrobat Reader DC version.
I've attached the log file when creating the post, not sure if you can check it.

 

Thanks in advance,

 

Regards,

 

Marc

 

 

M
Adobe Employee
Mohd Amish
Adobe Employee
April 24, 2020

Thanks Marc. I could not get the msi log files. I have one question regarding the problematic machine:

Did you directly install Reader 20.006.20042 on the machine or Reader older version was installed and then it got updated to this version?

Also - if Reader older version was installed, did you have older Font pack - 1500720033 installed along with it or you are installing Font pack for the first time when this error shows up?

M
Adobe Employee
Mohd Amish
Adobe Employee
April 24, 2020

Hi Marc - can you please share the msi logs as well and any error screenshot which shows up to the user?

 

Steps to enable msi logs: https://support.microsoft.com/en-in/help/223300/how-to-enable-windows-installer-logging

marcbajo
marcbajoAuthor
Participating Frequently
April 24, 2020

Hi Mohd_Amish, thanks for your quick reply. When creating this topic, I've added both log file and screenshot in the upload files area, why are they not shown?

Here some screenshots of the error and the log file in the meanwhile I check again why the log is not been shown:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices