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1

Failed to open the response file

New Here ,
May 20, 2022 May 20, 2022

I've created a pdf file that I am emailing to clients to fill out and submit back to me.  When I recive a response, I double click on the form received and I get a box to add to my response file.  The location for the suggested response file is correct so I hit "OK" instead of "Browse. . ."  But instead of adding the data to the response file, I get the following errors:

 

- "Failed to open the response file: . Detailed error: Access denied."

- If I click "OK" on the first error, I then get "Failed to add the returned form to the response file C:\[Correct response file locaion]."  And again, the location indicated is correct.

 

As a workaround, if I already have the response file open, or if I select "Browse . . ." to choose the exact same location intially suggested to add the response file after double clinking on the submitted form, I have no problem adding the data to my repsonse file.  So why do I have the error indicated above when I simply hit OK to add the response data to the correct file location instead of browsing o the same file location?  

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PDF forms
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New Here ,
Sep 15, 2022 Sep 15, 2022
LATEST

Having the exact same issue. Another work around is to open the response file in the tracker window and then add the response from there -- but why do I need a workaround? 

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