Participant

Answered

Failure to print since update to 2025.001.20744

Forum|Forum|4 months ago
September 26, 2025
14 replies
8254 views

Since Adobe Reader has updated to 2025.001.20744 prints are now only printing like the attached example which is chopping off most of the page.
PDFs print ok if loaded in Microsoft Edge.

Setup a clean machine, installed Adobe reader 2025.001.20693 and printed and was ok. Did Help...check for updates which updated and then the issue occurs.

Printing to PDF and then loading the failed output back into Adobe reader seems to result in blue sections on the page when you click.

pdftest2.pdf

Correct answer Stefan37005713nskz

Yes, it's solved

M

Marvelous_Unicorn8493

Participant

I'll wait for the update to kick in, since we use Ninite to deploy them.

Will report update tomorrow.

M

Marvelous_Unicorn8493

Participant

Can confirm latest update (.20756) fixed the printing entirely on PS driver and pages go out smoothly.

Thank you.

AnandSri

Community Manager

Hi All,

Thank you for your time and cooperation on this. We're glad to know that the issue has been fixed with the latest update: 25.001.20756 Planned update, Oct 01, 2025.

Please don't hesitate to contact us if you encounter any issues or require assistance with the product.

Regards,

Anand Sri.

C

CHRISTOPHER381802748k76

Participant

2025.001.20756 appears to be available for download today. Does this fix the printing issue?

I

Incredible_play7345

Participant

Per the bug fix notes, Acrobat version 25.001.20756 reports a fix in Printing 4529876: Data loss in printing PDF on Reader and Acrobat

A

Alex278947228hzr

Participant

workaround is to uncheck greyscale and then in advanced options check the print as image

P

Page County

Participant

Same Adobe PDF printing issues here

N

NiceMintyFlavor

Participant

Ditto, same here with our 1000+ users, distributed over workstations, notebooks and remotedesktop servers. Rolled out the update via our software distribution, no way back (downgrade not possible).

So if a fix is in the works, PLEASE make it quick!

K

keithdnc

Participant

We are also experiencing this issue. Pages being chopped off when printing. We are using Windows 11. My users are mixed between Acrobat Reader and Acrobat Pro. Both are having the same issue.

R

Radiant_precision1512

Participant

Experiencing the same issue.

Do you have info on the fix release?

M

Markinson

Participant

I'm having exactly the same problem, with practically every PDF document I have (which previously printed completely).

OS: Windows 10 PRO

Adobe Reader: 2025.001.20744

All my drivers are up to date, as is the OS.

I suspect the problem stems from the latest Adobe Reader update. In fact, when using Mozilla (Thunderbird, for example) to print PDFs, instead of Adobe Reader, the document prints correctly and completely, not just the header.

In Linux, not with Adobe Reader, but with the same printer, PDF documents print correctly and in their entirety.

Thank you for your attention.

M

Marvelous_Unicorn8493

Participant

Same situation here.

Os is the same, but we're working in VDI environment. All is up to date.

Since the last update of Adobe Reader DC, we have approximately 140 clients impacted and 20 copy machines from Ricoh : can't print at all. Tried updating the PostScript driver on a test machine for our print server from 4.30 to 4.42, same results.

Doesn't seem to impact our few W11 ones but might need confirmation.

Reader 25.1.21005 / .20566 / .20933 / .20414 (/ etc.) all work fine, all hell broke lose since the latest update to .20744

PCL6 works, print as an image works but that's not in compliance with how we work.

Thanks for your help.

E

elvir_6998

Participant

Hi, we are experiencing the same issue. Everything was fine on the 2025.001.20693

Br,

Elvir

J

James25933845hmgx

Participant

Same here, I also proved this by uninstalling lastest version and reinstalling and patching to last version. This is not a printer/printer driver/OS issue, its an issue with the latest Adobe Update. This affects Adobe Reader as well as Standard/Pro.

Only way to print PDFs is to open them in Chrome/Edge and they print fine.

Need some better guidence here Adobe on how to fix this for a fleet of machines...

G

giovanni_5965

Participant

Hi, we are experiencing the same issue. Everything was fine on the 2025.001.20693

Do you have info on the fix release?

Many thanks

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