Participant

Answered

Failure to print since update to 2025.001.20744

Forum|Forum|5 months ago
September 26, 2025
14 replies
8438 views

Since Adobe Reader has updated to 2025.001.20744 prints are now only printing like the attached example which is chopping off most of the page.
PDFs print ok if loaded in Microsoft Edge.

Setup a clean machine, installed Adobe reader 2025.001.20693 and printed and was ok. Did Help...check for updates which updated and then the issue occurs.

Printing to PDF and then loading the failed output back into Adobe reader seems to result in blue sections on the page when you click.

pdftest2.pdf

Correct answer Stefan37005713nskz

Yes, it's solved

Show previous replies

petere54341738

Participant

We have the same problem

S

software5E9B

Participant

Exact same issue here, so far for only 1 user. Will revert to previous version and disable acrobat update tasks.

D

darryl_elwin

Participant

Morning. We have the same issue. Windows 11 physical devices. All were ok prior to latest update. Pdfs print correctly from edge.

Cheers

L

lung_2089

Participant

We're experiencing the same problem after updating to version 2025.001.20744. Is there a quick fix available before the next patch?

K

kris_9864

Participant

we are experiencing the same issue in our environment as of yesterday after this same update.

Meenakshi Negi

Community Manager

Hi Playful_doer7527 and kris_9864,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4gGKDZc. Ensure that the printer drivers are updated.

If the issue still occurs, please share the following information:

- If the issue occurs with particular files or with all.

- Did you check if you can print files from other applications?

- Collect logs for the workflow using the diagnostic tool and share the log ID.

Let us know if you need any help.

Thanks,

Meenakshi

S

Saipayan38133503mhmi

Adobe Employee

Hi

1 >OS details , where the issue is getting reproduced ? Windows 10 and Windows 11
2 >,Please share the the PDF files where the issue is observed . Will need to send something next week as the example I have available is an invoice which I can not share.
3 > What is the exact workflow which was performed . Load PDF...Print PDF
4 > Is the issue observed in physical printer as well or also in virtual printer s . Physical printers yes. Also when using print to a PDF printer such as Microsoft PDF.
5 > Has this kind of issue ever been observed in the past ? Nope. Files printed fine when on version 2025.001.20693. Adobe Reader then updated to version 2025.001.20744 and now it can't print.

Additional answers from other abobe reply..
All the files I have tried have the issue
Problem files print fine from Microsoft Edge or Google Chrome

Thanks

Steve Cross
Board24 Ltd
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Steve.Cross@board24.co.uk
www.board24.co.uk
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Thanks @Playful_doer7527 ,

This will surely help in the analysis .Also , please do let us know , if this is observed when using a VM , or are you using a physical machine .

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