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joachimw83356805
Participant
February 20, 2018
Answered

Fehler beim Öffnen seit 2018.011.20036: Es ist ein Grafikfehler aufgetreten

  • February 20, 2018
  • 1 reply
  • 5959 views

Hallo,

Seit dem neusten Update lassen sich bestimmte PDF-Dateien nicht mehr korrekt öffnen.

Es kommt beim Öffnen die Meldung: Es ist ein Grafikfehler aufgetreten

MfG

Joachim

      This topic has been closed for replies.
      Correct answer AkanchhaS8194121

      Hi Joachim,

      We apologize for the delay in response to your last message.

      Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

      More information about this release is here:Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

      Let us know if that fixes the problem.

      Regards,

      Akanchha

      1 reply

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      February 20, 2018

      Hi Joachimw,

      Thanks for reporting the issue to us and sorry to hear the inconvenience caused after updating the application. 

      Would you please check with any other file to test whether that is working fine or not? Also, the problematic files you are referring to is that file contain graphics or just a normal pdf with texts?

      Please share a sample file to us, as we would like to test the same at our end.

      "You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

      Regards,

      Akanchha

      J
      joachimw83356805Author
      Participant
      February 21, 2018

      Hello Akanchha,

      Thanks for the message.

      I can open the PDF correct in Adobe Reader 11!


      Regards,

      Joachim

      Moderator has removed private information.

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      March 13, 2018

      Hi Joachim,

      We apologize for the delay in response to your last message.

      Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

      More information about this release is here:Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

      Let us know if that fixes the problem.

      Regards,

      Akanchha

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