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T
Timmerman16
Participant
October 2, 2019
Question

Files Auto Converting to .PDF when Downloading

  • October 2, 2019
  • 2 replies
  • 7022 views

I use windows 10 and when Acrobat Reader is installed, documents that I try to download that are in a .FNM format from my email for example, will automatically be downloaded as a .PDF. I need the file .FNM to stay in that format in order to be able to download it into the CRM that I use for work but when Adobe automatically changes it into a .PDF format.. my CRM does not recognize the file anymore and will not let me download it. However, if I uninstall Acrobat Reader then that doesnt happen anymore and the downloaded format of a file stays original. When Acrobat is reinstalled though it also changes the format of previous docs already downloaded on my desktop as a .FNM now into a .PDF again.. This was something that not always happened but just started happening and I'm not sure if I accidentally changed a setting at one point.

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    October 3, 2019

    It might be automatically changed, but Acrobat Reader isn't what is doing it. It can't do that. So if it's actually happening, something else is doing it. More likely, Windows is just confused about what app opens FNM files. How did you used to open FNM files? Are these mortgage data files?

    T
    Timmerman16Author
    Participant
    October 3, 2019

    Yes, they are mortgage files. I don't think I was able to open them before unless I opened it in word pad or notepad. When I go into properties I can change how that file opens.. but I need it to stay in the format that it is in order to upload it into our CRM. I attached one photo where it shows the way it will open when adobe is installed and then another photo what it should show when adobe is uninstalled. 

    J
    JDWhitney77
    Participant
    May 30, 2024
    Yeah I believe that is what happened as well but I want to change it back haha. I cant upload those files into my CRM when they are like that first picture in my last comment.

    So how were you able to fix it? I am going throught the same with a different file format.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    October 3, 2019

    After the download what file extension have the files?

    T
    Timmerman16Author
    Participant
    October 3, 2019
    FNM File (.FNM)
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