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5

fill and sign can't place text box

Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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When I use fill and sign and I try to click on my document to enter the text box, it often changes to the cursor. I have to move the cursor around a lot until it finds a place that it will let me enter the text box, and then drag the text box to where I want it. A friend of mine told me she is having the same problem. This only happens on my PC. I have no problems on my macbook. 

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General troubleshooting , Windows

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Hi there,

 

Thanks for reporting this to us.

It would be great if you can share the screen-recording of this behavior. It would be better and easier to understand whats happening on your end. 

  • Also, share the version of Acrobat Reader you are working on? Open Reader>Menu>Help>About Acrobat Reader
  • A version of OS and check if you have this issue on a different file as well.
  • Close the application completely of even restart your system and try again.

 

Thanks,

Akanchha

 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Hi Bo have this problem with all documents and so does my friend. We both have the most updated versions of windows and Adobe. . I don't have this problem on my Mac. I don't think I can show the problem in a screen shot. I'm fill and sign, I can't place the text box where I want in so I have to place it elsewhere and drag it to where I want it. It seems like afobe thinks there's already something there. 

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