Participating Frequently

Question

Fill and Sign - CAnnot Save - Returns Unknown error

Forum|Forum|9 years ago
October 6, 2016
11 replies
19689 views

Acrobat Reader DC Version 2015.017.20053

Windows 10 Pro 10.0.14393 Build 14393

I see that there are a few issues pertaining to fill and sign, but most indicate not being able to do so at all.

My issue is somewhat different in that I can go through the entire process of filling and signing the document, but when I try and Save or Save as, Acrobat Reader DC returns an error: "The operation failed because Adobe Acrobat DC encountered an unknown error"

If one opens the Fill and Sign option and tries to save without making any additions, amendments or signatures, it does not encounter the issue and will save the document quite happily. The moment one enters any text or a signature and attempts to save, it returns the above error.

I have uninstalled and reinstalled the program in its entirety (this includes removing and cleaning up the registry and folders prior to reinstalling). I attempted repairing the installation. All to no avail.

Edited to add: I have tested this version of Adobe Reader DC on a pre-Anniversary Update Version of Windows 10 Pro and on a Windows 7 Ultimate platform with exactly the same issues. It is clear that the problem is with the latest iteration of Adobe Reader DC and not with the platform that it is running on.

Message was edited by: Craig King

This topic has been closed for replies.

wenbozhou2011

Participant

Same problem. Tried to update preference, update software version, restart... Nothing in this forum works. It is Jun 2020.

abladobie

Participant

How is this assumed answered? It's still a problem. I cannot save or print my form after filling and signing it. I lost a great deal of time because of this bug.

marco91237581

Participant

Still a problem, I guess these online products dont work

alejandra_ur

Participant

I am having the same problem.

Cannot save any file with a signature.

I think Adobe should post publicly, for everyone to see, how to fix this issue, instead of going about it in a case to case basis. It is obviously a very common problem.

S

sangrover

Adobe Employee

Hi,

Can you guys please share the PDF with which you are experiencing the issue. Also can you check that whether you are able to edit the PDF using the Edit PDF application?

Regards,
Sandeep

KMauck

Participant

Still having this problem as well, almost a year later...

nojofomo

Participant

I'm having this problem too. Even with the print to pdf option it didn't work. An additional work around that works for me was to save the pdf explicitly to my local c: drive in documents. It seems the creator doesn't like saving to a drop box folder. I suspect that underneath the generic 'an unknown problem occurred' there's a couple of different issues.

The turn off enhanced protection didn't seem to make a difference for me.

sebastian-ojeda

Participant

ok everyone, when you open the file, click print and change printer to "save as PDF" or "Adobe PDF" as the case may be, this should fix it

Cici2440

Participant

I am also having the same problem. Can anyone help me with this?

T

Tariq Ahmad

Community Manager

Hi cici2440,

Would you help me with the contact information via private message: How Do I Send Private Message

Please include a phone number, time zone and work hours only through private message.

-Tariq Dar.

F

fierce_Spirit15A8

Participant

I am having the same problem on both my PC and laptop - can you please help?

P

Platini82

Adobe Employee

With the latest release of Acrobat on 10th January 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

For more information about the release, please refer to Release Notes and the New Feature Summary .

niemand1981

Participant

I'm having the same issue. I need to fill out a multipage form, and can only fill out and save the first page, the next page comes up with an error and doesn't let me save. I have acrobat 2017.

Thanks.

S

sangrover

Adobe Employee

Hi Craig,

Please share the link of the PDF file.

Regards,

Sandeep

R

RVFmalAuthor

Participating Frequently

Shared Files - Acrobat.com

Sandeep - please see above link

Eidted to add: I have removed the link due to lack of feedback

T

Tariq Ahmad

Community Manager

Hi RVFmal ,

You may use Adobe send feature to share files with Sandeep, http://cloud.acrobat.com/send we can't see any link on the thread.

And you may share the link using private message: How Do I Send Private Message

Regards,

Tariq Dar.

S

sangrover

Adobe Employee

Hi Craig,

You can us the send and Track application in Reader which will help generate an anonymous link of the file and then simply share the link with us.

Regards,

Sandeep

R

RVFmalAuthor

Participating Frequently

Shared Files - Acrobat.com

S

sangrover

Adobe Employee

Hi Craig King,

Thank you for your prompt reply and sorry for the inconvenience caused to you.

It will be great if you could share a PDF file with us on which the issue can be reproduced. This will help us to identify the problem real quick.

Thanks and Regards,

Sandeep Grover

C

ComputerHelpNI

Participant

I can add my signature to a PDF, but when I attempt to save the signed PDF, I get an Adobe Reader dialog box with the message, "The operation failed because Adobe Acrobat DC encountered an unknown error." It happens on every PDF that I try to sign -- meaning it's not specific to any one PDF document; it affects all of them. It also happens from every PC or Mac that I use. I'm using Adobe Acrobat Reader DC (15.023.20070).

The error happens both when I'm signed in to Adobe via Reader and also when I'm not signed in. It happens after I use my signature image (JPG or PNG) and also when I use initials (i.e. Tools > Sign > Add Initials > Drag initials onto page) to sign a document. The error occurs in any of these three events: when I click 'File' > 'Save', when I click 'File' > 'Save As', or when I click 'Fill & Sign' > 'Back to Document'.

When this error occurs, nothing is logged to the Application or System logs in Event Viewer, and I can't find any Adobe-specific logs on disk. Fill & Sign was working perfectly for me up until a couple weeks ago, and then it stopped working on all of my systems at around the same time.

The attached GIF shows this happening:

I hope this level of detail is helpful. If there is any way to obtain details about the error (e.g. by enabling debug logging), please let me know, and I will be happy to supply those additional details.

Dave

H

howardb84901259

Participant

RDaneel2 wrote
EDIT 4/6/2017
===========
If the moderators do not change this thread back to an "open" / "NOT answered" state, I will be creating a new thread re-stating this problem... clearly this January "fix" mentioned did not do the job.
So... moderators? Will you please reset the "answered" state on this thread? Or is it preferred that I create yet another thread?

Done.

Adobe wont support by phone, this forum cant solve the problem, can you tell me where i can get the solution or do I just abandon all adobe products?

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