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tomw16330606
Participant
December 11, 2018
Answered

Fill and Sign won't open

  • December 11, 2018
  • 2 replies
  • 5889 views

When I open a pdf and click on "Fill & Sign", it does not open document and allow me to edit that document anymore. "My Profile" comes up instead and I can only return to Reader, which doesn't allow me to edit.  This is a new problem that just started last week, no other computer issues seem to have caused it. I also am up to date on newest version using mac (2018.011.20063). Any ideas?

Thanks,

tomw

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    Correct answer tomw16330606

    Ok, thanks for the quick response. The reboot & the patch did not work. I had to download Acrobat Cleaner Tool to remove app, then reinstalled Acrobat Reader DC and fill and sign works again. No idea why it happened all the sudden but it is fixed now.

    Peace,

    tomw

    2 replies

    T
    tomw16330606AuthorCorrect answer
    Participant
    December 12, 2018

    Ok, thanks for the quick response. The reboot & the patch did not work. I had to download Acrobat Cleaner Tool to remove app, then reinstalled Acrobat Reader DC and fill and sign works again. No idea why it happened all the sudden but it is fixed now.

    Peace,

    tomw

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      December 12, 2018

      Hello Tomw,

      Great! Good to hear it's working now. Feel free to update this discussion for any further assistance.

      Thanks,

      Anand Sri.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      December 11, 2018

      Hello Tomw,

      We're sorry for the trouble you had, please reboot the machine once and install the latest patch available of Acrobat/Reader 19.010.20064 from help menu>check for updates, reboot the machine again and then check.

      You may also install the latest patch from  DC Release Notes — Release Notes for Acrobat DC Products

      Make sure that you have completed the Fill&Sign profile. Try signing the PDF file using the URL Adobe Document Cloud on a browser like Chrome or Firefox or Safari and check.

      If you experience any issue after updating Adobe Reader, please remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution Sign-in with your current Adobe ID and try signing the PDF.

      Are you on a Mac or Windows machine and what is the version?

      Are you not able to sign all the PDF files or is it specific to one PDF?

      Let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

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