Fillable Checkbox in Adobe Acrobat Reader DC

[stevek57768556]

I have fillable forms that were created in Adobe Acrobat Pro 2017 (Version 2017.011.30106).  I used the default checkboxes from Acrobat Pro within the documents.  The "check mark" shows clearly in the box while in Adobe Acrobat Pro.

However when I try to open the same form in Adobe Acrobat Reader DC, all I get is a small dot in the check box (no check mark).  I also get an error message when I open the PDF stating "Cannot find or create the font 'ZapfDingbats'.  Some characters may not display or print correctly."

This is a recent problem which only arose when my company upgraded to the most current Acrobat Reader DC (version 2019.008.20081) around Nov 6.

I suspect that Acrobat Pro 2017 is using the ZapfDingbats font as a default font to show the mark in their check boxes.  But that font apparently is no longer available in the latest version of Acrobat Reader DC.  Can someone confirm and suggest a way to fix the checkboxes so that (in Acrobat Reader DC) they actually show a check mark or box or something besides a barely seen dot?

[greensusie51]

hi

did you resolve this issue

I created form in dc with checkboxes but the recipient cant tick them!?

Do I have to save the pdf as a normal pdf or optimised, reader extended pdf/enable commenting and measuring? any advice apreciated...so frustrating after using the last version with no problems.

thanks

thanks

[Test Screen Name]

The recipient... please confirm exactly what software they are using to fill the file, including version. Please be sure you are getting the software actually used, not just what is installed. Because many people don't understand the difference, you may need to visit them or see screen shots as you provide their tech support.

[greensusie51]

using latest version of acrobat pro dc on CC

Worked out that check boxes only work on recipients acrobat reader vX1 if saved as 'visible' in acrobat pro DC

[Test Screen Name]

That's interesting, but aren't they invisible in Acrobat Pro too (once you've left the form editor?)

[greensusie51]

Everything works my end on the form and is visible in DC but obviously most recipients of forms I design only have a free acrobat reader, this was the problem that the checkboxes didnt tick for them - but sorted now

I now have been asked if the recipiet can 'lock' their copy of the form once they've filled it in, if you have any advice for how to do this in DC for mac that would be appreciated

thanks