Fillable field clears when sending for e-signature

New Here ,
May 26, 2022 May 26, 2022

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I'm working on a service agreement that is contains several fillable text boxes that I fill out for each agreement. Once I have it completed, I am sending for e-signature through Acrobat. Once I click the "Request E-signatures" and it brings it up to specify where to sign, all fillable text boxes are empty. I have saved the file with the text and reopened and the text is still in the boxes. I tried to send again after reopening and same thing, once it gets to where I specify where to sign, the text is cleared again.

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General troubleshooting , PDF forms , Security digital signatures and esignatures , Share or review PDFs

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Hi Chris

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF form or with all the forms? Please try with a different one and check. If it's a file-specific issue please share the file with us so that we can check it at our end.

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Also, what happens when you try to request signatures via document cloud https://acrobat.adobe.com/link/home/ ?

 

 

Regards

Amal

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New Here ,
May 26, 2022 May 26, 2022

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20112 is the version and I am running Monterrey 12.3.1.

This is the only form I have. This is my first experience using Acrobat creating a fillable form

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hi Chris,

 

We are sorry to hear that. I have tried to test it at my end using the PDF file you have shared and its working fine for me.

Would you mind sharing the steps you are doing to fill the PDF form? A small video recording of the same would be very helpful.

 

Also please try to request signatures via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

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