/t5/acrobat-reader-discussions/font-changing-when-creating-comments-in-pdf/td-p/10552969Aug 17, 2019
Aug 17, 2019
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Hi, so basically I'm experiencing trouble when using either Adobe Reader or Adobe Acrobat Pro DC. I basically want to add comments to my PDF. I am using Adobe Acrobat Pro DC version 2019.012.20036
The comments I wanna add are in a different format in a MS word document and when I copy paste them, the bold and italicized words in the original word document are originally there in the word document style, but suddenly change when I click post some of the time. Other times, the word styles remain even after I click post on the comments box.
Why is this happening and is there a way I can preserve the font style when transferring content from a MS word document to the comments box in Adobe Acrobat Pro DC? It is very time consuming italicizing and making words bold again.
/t5/acrobat-reader-discussions/font-changing-when-creating-comments-in-pdf/m-p/10552970#M57027Aug 19, 2019
Aug 19, 2019
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Hi Jaleedag,
As mentioned, you have started experiencing trouble with Adobe Reader or Acrobat DC while adding comment? Have you started experiencing trouble after installing latest patch version 2019.012.20036. Or it has been there from a while?
We have received your query via Twitter as well. Please share the additional information asked there.
If possible, you may share sample file with us, we would like to check the same at our end as well.
"You can share the file with us via email. And you can send it to the email address that is shared via private message. Please do mention your forum thread in the subject"
replied to you on Twitter and am doing so here as well. The problem has been there always, not before or after. Basically as I noted, I just add a sticky note and when I copy the words from my Word document to the sticky note.
Initially, it maintains the format including italics and bold. But then when I click post or close the pop up bar of the sticky note, the format resets. And I lose the bold and italics. And I have to redo them again. This is very time consuming. Please help me out.
I have tried replicating the behavior on our end, however, it works fine. We can copy and paste the text from Word file to the sticky note in PDF without any format change.
It would be helpful if you can share a video recording of the issue occurring on your machine and share a video link here with us.
Also, please provide a few details as asked below:
- Share the version number for Reader DC
- What is the OS version?
- Does this issue occur on all PDFs or with some particular PDFs?
Hi, so I see transitioning to the new post deleted some comments. My issue is still unresolved, would really appreciate staff look into this and help me! It has been weeks now and is really frustrating.
/t5/acrobat-reader-discussions/font-changing-when-creating-comments-in-pdf/m-p/10659312#M58841Oct 09, 2019
Oct 09, 2019
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Hello, it is extremely disappointing my problem has still not been soled. It has been more than 2 months. Come on Adobe tech team help me out and do something, please!
We sincerely apologize for not being able to follow up on this. We have suggested few further troubleshooting steps on your Twitter post . Let us know the result, as this would help us understanding the root cause of the problem. Thanks Akanchha
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