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form not loading new data

New Here ,
Jun 22, 2020 Jun 22, 2020

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I have a website that populates and displays an adobe form. If a user loads a form (in any browser), closes the form, corrects the record, then displays the form again, Adobe shows the form with the old data. I can see that the form has been updated by looking at the form directly on the web server. However, what the user sees is not the most recent version. In some situations, I can delete the form from the web server and the person will still get the old form. The only thing I can think of is that Adobe is holding the old form in cache, but I am unable to find a setting to disable this and have been told adobe doesn’t cache anything. What could possibly be the issue here?

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How to , PDF and browsers , PDF forms , Print , View PDF , Windows

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Community Expert ,
Jun 24, 2020 Jun 24, 2020

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It's not Adobe, but the browser. You need to set the no-cache parameter on your web-page and/or server.

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New Here ,
Jun 24, 2020 Jun 24, 2020

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I'll try adding to the web config. Thanks for the tip. Since it never happens locally, I'll have to do a wait and see kind of thing to see if it solves the problem. 

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