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December 8, 2025
Question

FREE Adobe Reader asks me to login and then crashes when I don't

  • December 8, 2025
  • 1 reply
  • 372 views
The basic Adobe Reader is supposed to be free, and has been for decades, but I've been dealing with this problem on my Macbook for months.
  1. Install a fresh copy of official Adobe Reader (free version) on Macbook from Adobe's website.
  2. It works normally for a few days or weeks. 
  3. Then randomly at startup it starts prompting me to login with my Adobe account. (This seems to happen after the app notifies me it has auto-updated on its own)
  4. I click the "don't login" button or X on the login window, and the App shuts itself down. Cannot get past this: it's a terminal state as the app just crashes, so it becomes un-usable unless you login and pay seemingly.
  5. The only workaround is to Uninstall Free Adobe Reader, and go back to step 1.
 
I've had to do this so many times, I keep re-installing Free Adobe Reader over and over again just to be able to use it regularly . The problem seemed to start around June 2025 so I think it's a major bug in the software for Macs. I've seen some hints that others are dealing with this for a while, as seen here. I'm surprised others aren't more up in arms about it and this bug hasn't been identified by Adobe or patched yet.

1 reply

Souvik Sadhu
Community Manager
Community Manager
December 9, 2025

Hi @47061835,

 

Hope you are doing well. Sorry for the trouble with using Acrobat Reader.

 

Would you mind sharing the link through which you are installing Reader?

 

From your description, it appears that you are using Acrobat Pro DC or attempting to use a tool that requires the Standard/Pro subscription.

 

Additionally, could you please share a screen recording of the entire event the next time you experience the issue? 

This will help us understand the situation better and assist you accordingly.

 

Additionally, please ensure you are using the latest version of Acrobat Reader for the optimal experience.

Reader can be downloaded from here: https://adobe.ly/4prvSgt

 

Look forward to hearing from you.


Regards,
Souvik.

December 9, 2025

I am downloading from https://get.adobe.com/reader/ and just downloading the standard installation package for MacOS. As of today this is `AcroRdrSCADC2500120997_MUI.dmg`.  Right now it is work as I just re-installed, but next time the problem occurs I will do a screen recording.

 

 

Souvik Sadhu
Community Manager
Community Manager
December 10, 2025

Sure, @47061835,

 

Glad to know that it worked for you.

 

We would be on standby in case you need further assistance.


Regards,
Souvik.