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P
peternantes
Participant
March 21, 2020
Question

Free trial information nowhere to be found

  • March 21, 2020
  • 3 replies
  • 518 views

Hi.  I had a PDF to sign for work from home.  The Acrobat Reader DC I have had for years on my Mac said I needed to sign up for a premium service (I have forgotten the name), and that after a 7-day free trial, I would be billed directly using my account on the Google Play Store.  But now I can find nothing in my Google Play account saying that I have a free trial or indicating how to cancel before the billed service kicks in. Can somebody tell where to find that?

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3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
March 21, 2020

"We are making our web-based PDF services on Adobe.com free through May 31, 2020. We hope the ability to create and share documents will help customers."

 

See this message from Shantanu: https://www.adobe.com/covid-19-response/message-from-shantanu.html

Acrobate du PDF, InDesigner et Photoshopographe
T
Test Screen Name
Legend
March 21, 2020

I'm almost as puzzled as you. Were you on your Mac when this happened, yet it took you to the Google Play store - which isn't used for Mac apps? Are you sure it wasn't Adobe you signed up with directly? Look in your Adobe account http://account.adobe.com/

P
peternantesAuthor
Participant
March 28, 2020

Thank you very much for your reply.  I am not a computer genius.  The only thing I can think of is that my Adobe account uses my account on GMAIL as login.  I am absolutely certain that I was supposed to be getting a one-week freel trial, after which I would be billed. I have had a number of free trials on phone apps which showed up in my PLAYSTORE profile in the "SUBSCRIPTIONS" section.  It was not really a suprise when the PLAYSTORE opened on my computer jsut after I clicked on the ADOBE free trial.  So far, I am seeing no current subscriptions in the GOOGLE PLAY ACCOUNT. I also have a reply from an ADOBE COMMUNITY PROFESSIONAL announcing that all PDF services are free until May 31, so I have decided to think about this all later.

P
peternantesAuthor
Participant
March 21, 2020

I clicked on SEND too soon before. Sorry.

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