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DirtDiver09
Participating Frequently
November 19, 2024
Question

Free version of Acrobat literally won't open

  • November 19, 2024
  • 1 reply
  • 2394 views

The issue began a couple of weeks ago when I started getting an internal error.  I did the uninstall, reinstall thing.  Now, Adobe won't even open.  When I click on a PDF or click on the program, I'll get a white full-screen window for a few seconds, then it vanishes.  I've tried uninstalling, reinstalling, tried editing the registry when it claimed another copy of Adobe was already opened as I tried to open a PDF.  

 

Nothing at all has worked.  

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 21, 2024

Hi @DirtDiver09,

 

Hope you are doing well. Sorry for your experience!

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind trying out the steps mentioned below:

Go to Start Menu-> Registry Editor-> below location:

Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Privileged

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

 

Once there, create a Dword bEnableProtectedModeAppContainer

and Value: 0.

 

Once done, try to launch Acrobat again.

 

Let me know if this helps.

 

-Souvik

D
DirtDiver09Author
Participating Frequently
November 21, 2024

I can't do that because I can't find what you're talking about.  This is a screenshot of what my registry looks like going to where you said.

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 22, 2024

Hi @DirtDiver09,

 

The path is HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

 

You missed the Policies folder and went into Software-> Adobe.

 

-Souvik

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