Gel après ouverture d'un fichier

New Here ,
Apr 07, 2022 Apr 07, 2022

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Bonjour,

J'utilise Windows 8.1 (2013), système d'exploitation 64 bits, processeur x64.

Navigateur: Google chrome (version à jour).

Lorsque j'ouvre un fichier, l'application gèle après quelques secondes et plus rien ne répond quand je clique pour imprimer ou sur le X pour tout fermer. Je dois passer par le Gestionnaire de tâches pour pouvoir sortir de l'application.

Merci de m'aider à résoudre ce probleme.

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Crash or freeze

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi @Jules23944765jjsi 

 

Sorry for the delayed response. As the application freezes when you try to open the PDF, try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software

Also, make sure that the application is updated to the latest patch released.

Refer this link Release Notes | Adobe Acrobat, Reader for information on latest updates.

 

Also, try once recreating the preferences of the application.

You may take help of the steps mentioned here How to reset Acrobat Preference settings to default. to reset the preferences.

 

If the above does not help, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your system.

Reboot the machine and try to install the application from here: Adobe - Adobe Acrobat Reader DC Distribution

Check if that helps.

 

If you still experience the issue, please let us know the exact version of the application you are using.

Use the steps in this help link Identify the product and its version for Acrobat and Reader DC to check the version.

Also, share the OS version installed on your laptop.

 

Let us know if you need any help.

 

Regards,

Harsh

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