Getting error when trying to open a pdf in Reader

[Dillpickles]

Hello my first time to the forum. I stopped using Adobe Reader after I could not download Adobe Reader 11, because I rely heavily on having the  thumbnail view. Not available when Adobe Reader DC was new. Now that it is available in DC, I get a popup message when I try to open a document  with it.

Error popup: "Acrobat failed to connect to a DDC server".

In the past 2 days I have download it three times. The first time it seemed to be working, then went back to it a day later and found the same error. Which also happen the next two times, it didn't even work after download.

I am confident there is someone who knows what I can do to correct this problem.

Would appreciate any help.

DP.

[Adorobat]

Hi Dillpickles,

Could you please try the following steps and see if that works:

1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Restart the computer.

3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution 

[Dillpickles · Accepted solution]

Thank you Staff for the reply. Engaged MS Support in remote assistance three times before the issue was resolved. They make changes on my PC so fast I can't follow what they did, and go into area's of my PC I have no idea what they are for. I believe it was a registry change that solved the issue.

Just checked again, seems to be working fine. Now I will attempt to download it on my laptop. I'll keep in mind your remedy should I have a repeat of the issue.

Thanks again. Issue resolved.

DP.

[Adorobat]

Glad to know that!