Skip to main content
Participant
January 10, 2023
Question

Had to reinstall my OS and Adobe Acrobat Reader. Now my digital signature doesn't work.

  • January 10, 2023
  • 1 reply
  • 1813 views

I upgraded my Mac OS to 13.0.1 and had to reinstall Reader. Now it's glitchy. There were some blank squares (solved) but my digital signature is nowhere to be found. I've tried unchecking the "modern" option but still I can't sign things. 

 

Any ideas? It's 

Build: 22.3.20281.0

This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
January 21, 2023

Hi @Robert2769512272sk 

 

Sorry for the delay in response.

The description shows that your Digital Signatures have been missing since you reinstalled Acrobat Reader. Is that right?

If you still see the blank box, then right-click on it and see if you have the option to Clear the signature or Validate Digital Signature. Does it load the content?

If that doesn't work, then,

1- Please ensure you are signed in to the Acrobat Reader. Else your signature won't sync.

2- Open Reader>Help>Chcek for an update 

More information about this release is here: Release Notes | Adobe Acrobat, Reader 

2-

Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable and "Enhanced Security">OK>close and reopen Acrobat Reader and check back.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

3- Create a New digital signature. Sign the document and see if those are visible or not. https://helpx.adobe.com/acrobat/using/certificate-based-signatures.html 

 

Hope this helps.

 

Thanks,

Akanchha 

 

Participant
January 22, 2023

Thanks for replying.

 
--Yes, I can no longer used my saved signature that I’ve been using for years.
 
--I am signed in.
--I can’t check for updates. See screen shot. 

 

 
—I disable Enhanced Security but nothing changed.
 
—I don’t think creating a new signature will solve the issue (error 301) or the other problems. 
 
—Robert  
Participant
January 22, 2023

Also, I notice that the version I have is 

Build: 22.3.20281.0.

But the version of my laptop (which still works) is 

Build: 22.3.20310.0